jules wrote:

I think Ive got it sorted now - spent about 3 hours on the phone yesterday in total.

All became a bit Kafka-like. Felt like I was going round in circles - Black Circles

Black Circles (BC) requested pics of the wrong tyres, which I duly sent.
The promised response never came.

Rang BC back. BC now needed further confirmation from the fitter, Mr Tyre (MT).

Rang BC back 2 hours later. BC still awaiting conformation from MT.

Rang BC back another 2 hours later. No confirmation from MT because BC agents were unable to make contact with MT.

I rang MT (5-10 min wait on the answering service). MT had received no phone call from BC. I asked the MT chap to ring BC but they couldn't/wouldn't do that.

Rang BC back. Eventually persuaded BC ("had to be escalated to a supervisor") to book the new tyres in for Saturday without getting verbal confirmation from BT, using their on-line booking system. They could have done this at the beginning of the day !

The underlying problem is that the BC agents dont seem to wait long enough for the MT answering system to connect them through to a person.

Other irritations being :
- having to go through the security questions each time you ring
- and of course explain everything to a different agent - based in another continent by the sound of things.
- and I'm sick of being asked "How are you doing today"

Jules wrote:

So fingers crossed I get it all sorted tomorrow.

All sorted now.

Tripled checked I had the correct tyres this time. Jules

cool glad you got it sorted  2009 FL2 S now gone
2011 FL2 HSE AUTO
2012 FL2 XS AUTO
2000 Kawasaki er 5

I made a formal complaint about the dire communication between BC and Mr Tyre. BC are all apologetic.

Having been there today whilst the tyres were exchanged I can see the main issue. The guys are really busy working flat out pretty much. There is no one to answer the phone. The guys answer the phone and tend to emails as they finish a job and start the next.
Customers have to be lucky to get their phone call answered - it was ringing constantly most of the time I was there - about 90 mins. Jules

jules wrote:

All sorted now.

Tripled checked I had the correct tyres this time.

When I need tyres I just phone round all the local tyre firms tell them what I wan't (always go for BF Goodrich) see who has them or can get them and go for the best deal, usually its my nearest one in Sandhurst which is part of The Micheldever tyre network that has the best deal and their reputation is very good, checked my tracking and did not charge me when I had four fitted few yrs ago. 2013 FL2 XS.
Defender 90 300 TDi.
Defender 90 300 TDi CSW.
1964 MGB Roadster.
1944 Willys MB "Jeep" with bullet holes. (gone)
17 hand Irish Drought Thoroughbred (mostly lame)
Nagging Old Boiler.

Nodge68 wrote:

jules wrote:

All sorted now.

Tripled checked I had the correct tyres this time.

Glad you got there. Now was the savings worth all the hassle? When I had an issue with BC, I decided it just wasn't worth my time to save a few £ per tyre.

My those tyres give you many thousands of miles of trouble free service.

Glad its sorted - I gave up on Mr Tyre a little while ago after us as a family having used them since the 80's. Similar reasons to your issues!

Next time try BMTR in Perry Barr if you are anywhere near Birmingham would be my recommendation 2000 Xei 1.8 gone
2004 HSE Td4 Auto, MT's, sump guard, sliderz - gone
2014 GS Man - AT's, Mantec Sump guard and tank guard, split charger in boot, towbar, work in progress...

I would just like to finish off this thread by saying these new tyres have made a huge difference - the car is now so much quieter. Coming up the M6 today was almost pleasurable.

The old tyres (Nokian Weatherproof) had , in retrospect, caused an increasing whine from the rear, such that I was suspecting a wheel bearing or rear diff to be the cause. Was going to investigate next week but now no need.

One forgets just how noisy worn tyres can become in the FL2. Jules

Had a phone call from Black Circles - they wanted to know the details of my complaint.
Black Circles have now offered me a £75 refund, 15% off next purchase of 4 four tyres and £10 Aldi voucher.
Which was nice. Jules