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Home > Technical > Black Circles put wrong tyres on my car !! |
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Rommel Member Since: 20 Aug 2017 Location: Sandhurst Berkshire Posts: 632 |
If they fitted different ones to what you orderd I would get them to put on what you did order, Insurance firms can get funny about non standard tyres, I always fit what it says in the owners handbook to be on the safe side if a claim was ever made, no arguments then. 2013 FL2 XS.
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26th Jun 2024 5:21 pm |
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jules Member Since: 13 Dec 2007 Location: The Wilds of Warwickshire Posts: 5017 |
I agree entirely. I shall be requesting the correct new tyres to be fitted.
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26th Jun 2024 6:00 pm |
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Bobupndown Member Since: 26 Dec 2014 Location: Upside down behind the TV! Posts: 2805 |
Very frustrating, hopefully they'll resolve it quickly. They are a big concern with a reputation to maintain. Landrover - turning owners into mechanics since 1948
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26th Jun 2024 7:39 pm |
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Paul4751 Member Since: 02 Mar 2018 Location: lightwater Posts: 206 |
Because of the blame problem you’re having, I would never buy tyres from one supplier and have fitted by another. |
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26th Jun 2024 10:58 pm |
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I Like Chips Member Since: 25 Jun 2017 Location: Ascott Under Wychwood Posts: 1540 |
I saved a lot of dosh by joining up to Halfords Motoring Club and fitted four tyres with a few different discounts cheaper than BC or anywhere for that matter.
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27th Jun 2024 5:57 am |
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jules Member Since: 13 Dec 2007 Location: The Wilds of Warwickshire Posts: 5017 |
In the past Ive bought the tyres myself on-line and had them delivered to me. Then took them to a local tyre fitter whom Ive used for years. But sadly he's packed it in now. Jules |
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27th Jun 2024 7:17 am |
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Just a driver Member Since: 29 Nov 2021 Location: Norfolk Posts: 416 |
Sounds just like having supermarket shopping delivered, where they put in their choice of alternative if you want it or not. Good luck. |
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27th Jun 2024 7:51 am |
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Lightwater Member Since: 21 Aug 2014 Location: Sydney Northern Beaches Posts: 4906 |
Outback Australia you have to sort it out yourself, otherwise it is fly in a new tyre... & fly in a mechanic, if you don't have tyre leavers, a bit of spare petrol & cigarette lighter or Redhead Matches! Why most carry two spares, tyre repair kit & multiple compressors for redundancy (I have 3 compressors). Ironically I have jump started & plugged more tyres in local our street... Reminds me, need to get my primary welding cables from my Sister, her husband's Holden has died again! Secondary jumper cables are ok, but a bit short for challenging positions! Procrastination, mankind's greatest labour saving device! Acoustic insulation ARB TPMS 3xARB air compressors After cooler Air tank On-board OCD pressure air/water cleaning Additional 50L fuel Carpet in doors ABE 2x1kg Waeco 28L modified fridge Battery 4x26ah Solar 120w Victron MPPT 100/20 DC-DC 18amps 175amp jumper plug Awning 6x255/60R18 |
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27th Jun 2024 8:30 am |
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axle Member Since: 11 Sep 2016 Location: South Yorkshire. Posts: 1054 |
If you specified one type of tyre and the delivered the wrong one they have to change them. Common sense isn't very common.
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27th Jun 2024 3:54 pm |
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jules Member Since: 13 Dec 2007 Location: The Wilds of Warwickshire Posts: 5017 |
I think Ive got it sorted now - spent about 3 hours on the phone yesterday in total.
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28th Jun 2024 8:51 am |
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Nodge68 Member Since: 15 Jul 2020 Location: Newquay Posts: 2082 |
I've use BC twice, but never again. The first time was ok, fitted the tyres I ordered. The second time, the correct tyres were sent, but the fitting slot hadn't been booked with the fitter, so when I got there they couldn't fit them. They said I have to have BC book another slot, which I did, but it was 4 days later.
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28th Jun 2024 7:10 pm |
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Chuckalicious Member Since: 23 May 2014 Location: Midlothian Posts: 1796 |
Will be interesting to see how this one goes - the tyres will not be in "resellable" condition because they have been fitted to the vehicle and driven. I have just experienced this with brake discs and pads that were sent and did not fit, despite the site saying they would fit. FL2 TD4 GS 60 reg Facelift - so many issues 2019 DS. Terribly unreliable. Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed.... Sold Outlander for a 2014 SD4 SE Tech because I’m mental Now greatly regret selling the Outlander. MPG of the FL2 is atrocious and so are the fuel bills. Fun though 😎 Couldn’t afford the fuel bills so back to an older Mitsubishi Outlander PHEV. Significantly better than I remembered it to be… |
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28th Jun 2024 8:12 pm |
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IanMetro Member Since: 11 Sep 2017 Location: Somerset BS21 Posts: 3133 |
I feel that Call Centres employ people whose main task seems to be to 'Put You at Ease', and then pass you on without taking ownership of the problem. There never seems to be any declared 'Escalation Path' to a person of authority (Manager?) who has the knowledge and powers to solve the problem. In my recent LR Extended Warranty case I so much confusion and delay occurred that I decided to escalate it myself and got the JLR CEO involved by emailing him. This led to a Head Office Staff member being appointed to OWN my problem and do the running around. FL2 XS SD4 Auto 2010 2012-2017 (21k - 91k miles) (MY2011) FL2 Metropolis SD4 Auto 2014 2017- (16k - 77k+ miles) (MY2015) Metro in its 11th Year of (Extended) LR Warranty / Full LR Service History (Expensive, but Trouble/Worry free - hopefully?) |
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28th Jun 2024 8:55 pm |
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jules Member Since: 13 Dec 2007 Location: The Wilds of Warwickshire Posts: 5017 |
You certainly have to be tenacious and its very time consuming. I would have not been able to do all this sorting out if I was still at work.
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28th Jun 2024 9:32 pm |
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