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jules



Member Since: 13 Dec 2007
Location: The Wilds of Warwickshire
Posts: 4947

United Kingdom 2014 Freelander 2 SD4 SE Auto Firenze Red
Black Circles put wrong tyres on my car !!

The FL2 tyre spec for my vehicle is 235/55/R19 V 105

Is a load rating of 101 acceptable ?
Would it affect an insurance claim.

I ask because Black Circles have sent the wrong tyres to the tyre fitter and now have tyres on the car which are not what I ordered.

I will be ringing both Black Circles and Mr Tyre tomorrow. Jules

Post #442840 26th Jun 2024 5:12 pm
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Rommel



Member Since: 20 Aug 2017
Location: Sandhurst Berkshire
Posts: 625

England 2013 Freelander 2 TD4 XS Manual Fuji White

If they fitted different ones to what you orderd I would get them to put on what you did order, Insurance firms can get funny about non standard tyres, I always fit what it says in the owners handbook to be on the safe side if a claim was ever made, no arguments then. 2013 FL2 XS.
Defender 90 300 TDi.
Defender 90 300 TDi CSW.
1964 MGB Roadster.
1944 Willys MB "Jeep" with bullet holes. (gone)
17 hand Irish Drought Thoroughbred (mostly lame)
Nagging Old Boiler.

Post #442842 26th Jun 2024 5:21 pm
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jules



Member Since: 13 Dec 2007
Location: The Wilds of Warwickshire
Posts: 4947

United Kingdom 2014 Freelander 2 SD4 SE Auto Firenze Red

I agree entirely. I shall be requesting the correct new tyres to be fitted.

I just wondered if Black Circles would try and fob me off by saying 101 will be fine.

Tomorrow will be another few hours wasted on the phone, no doubt.

So far I cannot recommend Black Circles at all.
I had to ring the fitter myself as BC said they couldnt get through to confirm the booking- I think it was because the BC person wasnt prepared to wait in a queue on the Mr Tyre answer phone. I got through after a few mins of waiting. Jules

Post #442843 26th Jun 2024 6:00 pm
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Bobupndown



Member Since: 26 Dec 2014
Location: Upside down behind the TV!
Posts: 2790

United Kingdom 2014 Freelander 2 SD4 GS Auto Orkney Grey

Very frustrating, hopefully they'll resolve it quickly. They are a big concern with a reputation to maintain. Landrover - turning owners into mechanics since 1948

2014 Orkney grey Freelander SD4 GS.
2004 Zambezi silver Discovery 2 Td5 (Gone)
1963 Surf blue Morris Mini Minor Super de Luxe (my little toy)

Post #442846 26th Jun 2024 7:39 pm
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Paul4751



Member Since: 02 Mar 2018
Location: lightwater
Posts: 205

United Kingdom 2012 Freelander 2 SD4 HSE Auto Alaska White

Because of the blame problem you’re having, I would never buy tyres from one supplier and have fitted by another.

Post #442852 26th Jun 2024 10:58 pm
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I Like Chips



Member Since: 25 Jun 2017
Location: Ascott Under Wychwood
Posts: 1529

United Kingdom 2011 Freelander 2 SD4 HSE Auto Indus Silver

I saved a lot of dosh by joining up to Halfords Motoring Club and fitted four tyres with a few different discounts cheaper than BC or anywhere for that matter.


However I used a different company to check the tracking afterwards

BTW I too had the wrong tyres fitted many years ago by an established company

Post #442854 27th Jun 2024 5:57 am
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jules



Member Since: 13 Dec 2007
Location: The Wilds of Warwickshire
Posts: 4947

United Kingdom 2014 Freelander 2 SD4 SE Auto Firenze Red

In the past Ive bought the tyres myself on-line and had them delivered to me. Then took them to a local tyre fitter whom Ive used for years. But sadly he's packed it in now. Jules

Post #442858 27th Jun 2024 7:17 am
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Just a driver



Member Since: 29 Nov 2021
Location: Norfolk
Posts: 409

United Kingdom 2009 Freelander 2 SD4 GS Auto Stornoway Grey

Sounds just like having supermarket shopping delivered, where they put in their choice of alternative if you want it or not. Good luck.

Post #442859 27th Jun 2024 7:51 am
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Lightwater



Member Since: 21 Aug 2014
Location: Sydney Northern Beaches
Posts: 4905

Ukraine 2013 Freelander 2 2.0T SE Auto Fuji White

jules wrote:
In the past Ive bought the tyres myself on-line and had them delivered to me. Then took them to a local tyre fitter whom Ive used for
years. But sadly he's packed it in now.

Outback Australia you have to sort it out yourself, otherwise it is fly in a new tyre... & fly in a mechanic, if you don't have tyre leavers, a bit of spare petrol & cigarette lighter or Redhead Matches!

Why most carry two spares, tyre repair kit & multiple compressors for redundancy (I have 3 compressors).

Ironically I have jump started & plugged more tyres in local our street... Reminds me, need to get my primary welding cables from my Sister, her husband's Holden has died again! Secondary jumper cables are ok, but a bit short for challenging positions! Procrastination, mankind's greatest labour saving device!

Acoustic insulation ARB TPMS 3xARB air compressors After cooler Air tank On-board OCD pressure air/water cleaning Additional 50L fuel Carpet in doors ABE 2x1kg Waeco 28L modified fridge Battery 4x26ah Solar 120w Victron MPPT 100/20 DC-DC 18amps 175amp jumper plug Awning 6x255/60R18

Post #442861 27th Jun 2024 8:30 am
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axle



Member Since: 11 Sep 2016
Location: South Yorkshire.
Posts: 1053

England 2007 Freelander 2 i6 HSE Auto Santorini Black

If you specified one type of tyre and the delivered the wrong one they have to change them. Common sense isn't very common.
_______________________________
2007 Land Rover Freelander2 I6 hse Auto

Post #442872 27th Jun 2024 3:54 pm
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jules



Member Since: 13 Dec 2007
Location: The Wilds of Warwickshire
Posts: 4947

United Kingdom 2014 Freelander 2 SD4 SE Auto Firenze Red

I think Ive got it sorted now - spent about 3 hours on the phone yesterday in total.

All became a bit Kafka-like. Felt like I was going round in circles - Black Circles Laughing

Black Circles (BC) requested pics of the wrong tyres, which I duly sent.
The promised response never came.

Rang BC back. BC now needed further confirmation from the fitter, Mr Tyre (MT).

Rang BC back 2 hours later. BC still awaiting conformation from MT.

Rang BC back another 2 hours later. No confirmation from MT because BC agents were unable to make contact with MT.

I rang MT (5-10 min wait on the answering service). MT had received no phone call from BC. I asked the MT chap to ring BC but they couldn't/wouldn't do that.

Rang BC back. Eventually persuaded BC ("had to be escalated to a supervisor") to book the new tyres in for Saturday without getting verbal confirmation from BT, using their on-line booking system. They could have done this at the beginning of the day !

The underlying problem is that the BC agents dont seem to wait long enough for the MT answering system to connect them through to a person.

Other irritations being :
- having to go through the security questions each time you ring
- and of course explain everything to a different agent - based in another continent by the sound of things.
- and I'm sick of being asked "How are you doing today" Jules


Last edited by jules on 28th Jun 2024 9:25 pm. Edited 1 time in total

Post #442883 28th Jun 2024 8:51 am
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Nodge68



Member Since: 15 Jul 2020
Location: Newquay
Posts: 2071

United Kingdom 2009 Freelander 2 TD4 SE Manual Rimini Red

I've use BC twice, but never again. The first time was ok, fitted the tyres I ordered. The second time, the correct tyres were sent, but the fitting slot hadn't been booked with the fitter, so when I got there they couldn't fit them. They said I have to have BC book another slot, which I did, but it was 4 days later.
Eventually the tyres were fitted, but all the messing around just wasn't worth the small savings. So now I use National Tyres, which often have deals to make the tyre prices very similar to BC, and the timed booking is done at the time of ordering. I normally chose my local Halfords for the fitting location, as it's just easier than driving into Truro for the National Tyres there. Hyundai Ioniq 5 Ultimate. The family car.
2009 Rimini Red SE TD4. Gone.
2006 Tonga Green i6 HSE. Gone.
Audi A5 convertible, my daily driver.
1972 Hillman Avenger GT, the project.

Post #442886 28th Jun 2024 7:10 pm
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Chuckalicious



Member Since: 23 May 2014
Location: Midlothian
Posts: 1796

United Kingdom 

axle wrote:
If you specified one type of tyre and the delivered the wrong one they have to change them.


Will be interesting to see how this one goes - the tyres will not be in "resellable" condition because they have been fitted to the vehicle and driven. I have just experienced this with brake discs and pads that were sent and did not fit, despite the site saying they would fit. FL2 TD4 GS 60 reg Facelift - so many issues
2019 DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental
Now greatly regret selling the Outlander. MPG of the FL2 is atrocious and so are the fuel bills. Fun though 😎
Couldn’t afford the fuel bills so back to an older Mitsubishi Outlander PHEV. Significantly better than I remembered it to be…

Post #442888 28th Jun 2024 8:12 pm
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IanMetro



Member Since: 11 Sep 2017
Location: Somerset BS21
Posts: 3107

United Kingdom 2014 Freelander 2 SD4 Metropolis LE Auto Fuji White

jules wrote:

Other irritations being :
- having to go through the security questions each time you ring
- and of course explain everything to a different agent - based in another continent by the sound of things.
- and I'm sick of being asked "How are you doing today"


I feel that Call Centres employ people whose main task seems to be to 'Put You at Ease', and then pass you on without taking ownership of the problem.

There never seems to be any declared 'Escalation Path' to a person of authority (Manager?) who has the knowledge and powers to solve the problem.

In my recent LR Extended Warranty case I so much confusion and delay occurred that I decided to escalate it myself and got the JLR CEO involved by emailing him. This led to a Head Office Staff member being appointed to OWN my problem and do the running around. FL2 XS SD4 Auto 2010 2012-2017 (21k - 91k miles) (MY2011)
FL2 Metropolis SD4 Auto 2014 2017- (16k - 77k+ miles) (MY2015)
Metro in its 11th Year of (Extended) LR Warranty / Full LR Service History
(Expensive, but Trouble/Worry free - hopefully?)

Post #442889 28th Jun 2024 8:55 pm
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jules



Member Since: 13 Dec 2007
Location: The Wilds of Warwickshire
Posts: 4947

United Kingdom 2014 Freelander 2 SD4 SE Auto Firenze Red

You certainly have to be tenacious and its very time consuming. I would have not been able to do all this sorting out if I was still at work.

My wife had an issue with Lufthansa last year. Took countless emails and phone calls but after 4 months she got her money back (several hundred quid) that was rightly hers. Jules

Post #442890 28th Jun 2024 9:32 pm
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