Hi Pegleg,

Yes I'll keep the forum updated with what happens. At the very least it might assist someone in the future.

Buy the way, I put the car in yesterday straight off a few days away. As such it was filthy inside and out when I dropped it off. When I picked it up last night it was the cleanest it has been in years! Woohoo!

Stuart

No offence intended to anyone, but advice about suing multi-nationals comes in two sorts: 1) ridiculously expensive, or 2) utterly useless. There isn't a middle ground.

The one thing LR do not want at the moment is a name for poor reliability. As they move to the sort of sales volumes they need to be a 'BMW' they simply cannot afford to get a poor name for reliability and poor customer service. Approach them reasonably and ask for their help as a loyal customer. I'd be very surprised if they didn't help you.

I must make it clear. I have no intention at all in suing anyone.
Previous comments with the Doc were tongue in cheek.

Stuart

stooby wrote:

Mav71, I'm not your 'mate'. However did you get that idea?


Pab, indeed at this point unless I can find someone else to do a full diagnostic on it then I can only take the garage's word for it. I did speak to them earliler today and they are 'very confident' that the transfer box is the problem. Because of the vibrations it is producing however they cannot rule out any issues with the rear diff until the transfer box is fixed. So it might not be the end of the story even if the transfer box is replaced. I'll cross that bridge when I come to it. What exactly I do next will probably depend on what response I get back from Land Rover.

Stuart

Sorry, mate. I didn't mean to suggest you were thinking of suing - it was clear you weren't. I was just trying to say the same thing really
Cheers

Mav71, I accept your heartfelt apology. Good man.

Boycey wrote:

No offence intended to anyone, but advice about suing multi-nationals comes in two sorts: 1) ridiculously expensive, or 2) utterly useless. There isn't a middle ground.

Doc,
I'm no legal beagle, but I've seen lots of 'David and Golaith' cases during my time in the Auto Industry and unless it's personal injury or even worse, you might as well fire mushy peas at a tank.
You mention small claims. They probably wont even bother to turn up. You'd be firing arrows into thin air.
It's a bit like saying I'm the fittest in a fat boys boot camp so therefore I'll win an Olympic Gold medal.
It's not going to happen.

I don't wont to appear to be disrespectful Doc, hope you don't see it that way, but talk of suing is of little use to the O/P problem and is somewhat misplaced.

He seems to be doing all the right things, talking to the garage and L/R Customer Relations.
Common sense, patience and good manners may well go a long way.
Talk of courts and suing means all you'll get is the door slammed in your face. Another member of the failed FL2 clutch/DMF club, twice.

Having gone though some thing major with another brand to the point I tracked down the contact details for the european and global directors and unloaded I can say your probably going to get little help. My problem was proven to be their problem ( software issue ) which took many months of my life.

What did I get for my trouble ? Sweet FA.... The experience is logged on the net on my web site and others if you want to have a look.

All you can do is stick to your guns but I do think it is worth getting one or two additional opinions before you go at it.

My local is far better than any dealer as he actually tries to fix the problem rather than swap out and with the UK law ( The Doctor can speak up here ) I believe Warranty / Service can be unaffected if genuine parts and process are used....

Terran

PS I feel your pain ( see my sig ) Terran



'The' Car For The Modern Day UK Roads ( ie all the pot holes )

'A Freelander that leaks oil is just marking its territory' - Wise words

Now a member of the FL2 'Silly Bill' Club

Please guys lets not turn this into a forum of arguments. This is the first eruption I've seen on this forum. Yes I'm sure there are many debates but lets keep this civil eh?

I stand by my point 100%. I know he's doing the right thing here but I just wanted to float the idea just for info and there are a number of cases where the consumer has won and of course there are some where the dealer has won but if you have a strong case then you will not lose solely on the basis that they are a big organisation with lots of money. It would be because they brought a better argument to court.

Each case is decided on its own facts but it is not pointless and there is no question about that. LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

The protagonists on either side of this "complaint procedural" debate have made beneficial observations on how one can proceed in such circumstances. However, all should note that there is never a dogmatic this or that, a singularly correct avenue or impregnable cul-de-sac, or, prescient eventuality.

Seeking restitution the wise tread lightly and courteously. An entrenched position at the outset will not procure an equitable result. Remain transparently honest and above all factually objective (never subjective) in all matters relating to the core subject. Counsel opinion - expert where appropriate to the claim. Document, collate and date stamp all communication. Be patient awaiting a response. Anticipate potential delay. Tolerate setback, and stay calm at all times.

All the best stooby.

+1 not wanting to upset anyone, but I also think I'd keep my professional opinion and the forum separate to be honest. Nothing to be gained, all to be lost.

Freelanders are lovely cars to drive but I am in the fortunate position that I lease mine over 3 years so they are never out of warranty. Two fault free years but this year it has been in 6 times - not good - I dread to think what the bill would have been if it was out of warranty.

I would be tempted to try another dealer for a second opinion. From past experience I have had one dealer say one thing and another dealer another.

Good luck getting sorted!  Now - 2017 BMW X3 M Sport Carbon Black
Gone - 2014 BMW X3 M Sport Space Grey, faultless!
Gone - 2011 Freelander 2 SD4 HSE Bali Blue with xenons
Gone - 2008 Freelander 2 TD4 HSE Rimini Red with bodykit

Well. I contacted Mike at Land Rover via this forum. Yesterday morning.
Within 20 minutes he was onto the garage for details.
First thing this morning I have an offer from Land Rover to cover 75% of the costs which i think is very good indeed. To say I am relieved and impressed would be an understatement.

A big public thank you to Mike for a quick response and happy outcome.

The car goes in on the 6th of February for its operation.

Woohoo!

Stuart