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Home > Technical > NOT Happy |
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Paul Member Since: 10 Feb 2007 Location: Ghent Posts: 417 |
Sorry I couldn't resist. Since my FL2 and my wife's Fiesta are parked side by side in the garage, the difference is quite remarkable... In your position I would be very of as well ! |
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19th Sep 2007 6:34 am |
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defkalion Member Since: 17 Feb 2007 Location: Athens Posts: 350 |
Or possibly come down to Greece for a trip to LR North. I'm sure they'll sort this out soon! And we'll have a chance to meet. |
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19th Sep 2007 7:59 am |
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Cypress Member Since: 23 Feb 2007 Location: Fleet, Hampshire Posts: 159 |
Hi,
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19th Sep 2007 9:54 am |
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NightFox Member Since: 11 May 2007 Location: North Shropshire Posts: 353 |
I thought of turning up at an off-roading day, and from there e-mailing them a photo of the Fiesta lined up in amongst a line of LRs waiting to go, then phoning them and saying "check your e-mail, suckers...." |
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19th Sep 2007 9:58 am |
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npinks Member Since: 28 Jun 2007 Location: Ls25 Posts: 20090 |
[quote="NightFox I thought of turning up at an off-roading day, and from there e-mailing them a photo of the Fiesta lined up in amongst a line of LRs waiting to go, then phoning them and saying "check your e-mail, suckers...."[/quote]
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19th Sep 2007 10:06 am |
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NightFox Member Since: 11 May 2007 Location: North Shropshire Posts: 353 |
Well, just called the dealer for an update. Seems that the issue is that the battery is fine, there's just no power getting into the car. They've done all the testing the LR Technical have asked them to, though this has been limited as without any power it won't communicate with Testbook. LR Tech have asked them to do a complete dump of the diagnostics and send it off to them, which they tell me they have now done. They expect LR Tech to come back to them "hopefully by the end of today".
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19th Sep 2007 12:35 pm |
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NightFox Member Since: 11 May 2007 Location: North Shropshire Posts: 353 |
Well, it's now going to be tomorrow before LR finish analysing the diagnostics, so we'll see what they say then. At least I've now got the Dealer Principal on the case. |
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19th Sep 2007 6:39 pm |
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carlfraz Member Since: 10 Apr 2007 Location: Minkies lap dancing club Posts: 839 |
Just to mention on a slight tangent of 'buy backs', nipped into my dealer today to collect the new tax disc for my old plate transfer and pick up the black rubber mats, but noticed my old motor on the forecourt.....2.2 TD4 HSE diesel Stornaway with a few additional options...on the road new was £33K now up for £26K after 8 months!! |
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19th Sep 2007 6:49 pm |
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NightFox Member Since: 11 May 2007 Location: North Shropshire Posts: 353 |
Just had a courteous and apologetic phone call from the Dealer Principal. It would appear that when they connected up the diagnostic equipment to my vehicle to try to work out why the sunroof wasn't working, it shut down the entire electronics and nothing will get them running again. It's a rare incident, though they've experienced it some time ago on a couple of Discos. LR Technical are currently writing some software to try to "wake up" the electronics, but I'm told this will be a bit trial and error and may take a few attempts/re-writes. In the mean time, they've offered me a FL2 for as long as it takes, and even offered to bring it down to London to exchange it with the Fiesta.
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20th Sep 2007 12:28 pm |
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avtur Member Since: 11 Nov 2006 Location: Stockport Posts: 1306 |
Glad to hear it NightFox, such a shame that they have to 'press your buttons' before they get their service/customer care to the right level. Hope it all works out .... |
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20th Sep 2007 12:37 pm |
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Goldstone69 Member Since: 17 Sep 2007 Location: Huddersfield Posts: 403 |
Good to hear the dealership has finally discovered what "customer service" should mean hope you move from to soon .
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20th Sep 2007 12:40 pm |
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npinks Member Since: 28 Jun 2007 Location: Ls25 Posts: 20090 |
Good News that they rang and said sorry.
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20th Sep 2007 12:51 pm |
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NightFox Member Since: 11 May 2007 Location: North Shropshire Posts: 353 |
Yes, the stress-free relief of driving a car you couldn't give a toss about whether someone cuts you up at a roundabout, nicks it, or keys it. If this was a Ford advert I'd now be saying "Hey, you know what, I have to admit that this Fiesta is actually a pretty good car after all". But it isn't an advert and the Fiesta remains a crock of . IMHO. |
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20th Sep 2007 1:01 pm |
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Goldstone69 Member Since: 17 Sep 2007 Location: Huddersfield Posts: 403 |
.[/quote]
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20th Sep 2007 1:18 pm |
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