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The Doctor



Member Since: 09 Jul 2010
Location: Gallifrey
Posts: 4615

United Kingdom 
Wet footwell carpets (front)

Anyone ever had this on their car? Some research on Audi forums suggested blocked drainage in the doors could be at fault or the pollen filter. I had this occur twice in the last couple of months and dried the carpet out by pumping warm air conditioned air into the footwell while the car was sat on the drive (locked).

First time using the car today since last Friday and the carpet on the drivers side in particular is soaked! I’ll be booking it in with Audi soon but thought I’d gather your thoughts.

Cheers LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Post #338063 27th Dec 2017 6:45 pm
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Joe



Member Since: 07 Dec 2014
Location: Lancashire
Posts: 271

United Kingdom 2007 Freelander 2 TD4 HSE Auto Stornoway Grey

Faulty door/window seals can also cause wet carpets.
Can be difficult to trace water ingress.

Joe Fix it until it's broke !

Post #338067 27th Dec 2017 6:53 pm
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tenet



Member Since: 23 Jul 2009
Location: cotswolds
Posts: 1081

United Kingdom 2015 Freelander 2 SD4 SE Auto Orkney Grey

Check the windscreen drainage scuttles - they sometimes block way down near their point of egress (especially on on vag motors) with water backing up and entering thru the pollen filter.

Had this problem years ago on my Passat which also Censored the electrics which were contained in a black box under the carpet in the passenger footwell. MY 09 GS manual in Lago Grey, Wood Co arm rest and side bumper strips - now sold.

MY 15 SD4 SE Auto Orkney Grey with colour coded Bumper Door Mouldings

Post #338069 27th Dec 2017 7:00 pm
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IanMetro



Member Since: 11 Sep 2017
Location: Somerset BS21
Posts: 3155

United Kingdom 2014 Freelander 2 SD4 Metropolis LE Auto Fuji White

I have had water ingress several times over the years in different (non FL2) cars.

Not sure if this is any help but;
(1) blocking of the drains either side at the base of the windscreen, caused water to go into the heating intake.
(2) poor rubber sealing at window bottom, and importantly loose plastic membrame behind door card, allowed water to leak into footwell instead of being directed out of door drains.
(3) poor sealing at bottom of windscreen (only leaked when travelling in heavy rain)

My non scientific method of ruling out possible causes was to use waterproof tape over likely areas, one at a time, until water stopped. FL2 XS SD4 Auto 2010 2012-2017 (21k - 91k miles) (MY2011)
FL2 Metropolis SD4 Auto 2014 2017- (16k - 77k+ miles) (MY2015)
Metro in its 11th Year of (Extended) LR Warranty / Full LR Service History
(Expensive, but Trouble/Worry free - hopefully?)

Post #338075 27th Dec 2017 7:47 pm
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The Doctor



Member Since: 09 Jul 2010
Location: Gallifrey
Posts: 4615

United Kingdom 

Thanks for the input Thumbs Up Until it’s resolved I’ll just keep the carpets as dry as I can! LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Post #338120 28th Dec 2017 6:01 pm
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The Doctor



Member Since: 09 Jul 2010
Location: Gallifrey
Posts: 4615

United Kingdom 

Well I took the car to Audi today and as I drove along I noticed water dripping down from around the switches for the sunroof and interior light. I also noticed wet patches on the roof lining at the top of the pillars on both sides.

So after meddling with it all day they have found the fault! The frame for the panoramic glass sunroof is fractured! They are going to contact Audi warranty tomorrow to ensure they will honour the claim (which may extend to new carpets if they have gone manky).

The next problem is that the part required is on back order. This means that if I want my car back in the meantime, it'll still have the leaky roof or I just hang onto their courtesy car for however long it takes. They have given me a 67 plate A1 TDI DSG S-Line. Perfectly acceptable car but only for a certain amount of time...

Let's see what happens tomorrow LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Post #338652 4th Jan 2018 6:12 pm
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RogB



Member Since: 16 Dec 2014
Location: Mansfield
Posts: 3880

England 2013 Freelander 2 SD4 HSE Lux Auto Santorini Black

Id stick with the courtesy car until yours is fixed. They cant expect you to drive around with a leaking sunroof, damp headlining, water in the overhead electrics etc etc etc.

Post #338680 5th Jan 2018 7:57 am
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The Doctor



Member Since: 09 Jul 2010
Location: Gallifrey
Posts: 4615

United Kingdom 

Right, the latest update is that there is still no word from the warranty people so it will be Monday before there is any decision. The engineer has confirmed that it is not the glass at fault and it is not down to something hitting the roof for example.

It is a faulty part in the frame which has deteriorated and got worse until the rain is coming in excessively. One of the parts required is back in stock now so it should be a quicker process. Meanwhile my car is in their indoor car park for obvious reasons! LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Post #338741 5th Jan 2018 6:29 pm
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The Doctor



Member Since: 09 Jul 2010
Location: Gallifrey
Posts: 4615

United Kingdom 

Ok, Derby Audi phoned a short while ago to deliver two lots of bad news and one piece of excellent news.

The fault is not covered by the warranty and the cost to me would be between £3k and £4k. Shocked Basically it needs a whole new glass roof and all components.

Fortunately, Audi HQ and the sales team at the dealer are going to split the cost between them so I don’t have to part with anything. One positive review coming up on Google once I have it back around the 19th Thumbs Up LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Post #338897 8th Jan 2018 2:39 pm
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CJOver



Member Since: 27 Nov 2014
Location: Biggleswade, Bedfordshire
Posts: 637

United Kingdom 2014 Freelander 2 SD4 HSE Lux Auto Santorini Black

That is a good result

Post #338899 8th Jan 2018 2:52 pm
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dunkley201



Member Since: 09 Jul 2011
Location: Lincolnshire
Posts: 2739

United Kingdom 2010 Freelander 2 TD4 HSE Auto Stornoway Grey

That is good news from Audi and dealer. Audi dealers not generally known for big efforts in the customer care dept. Thumbs Up

Bob 10MY (Sept 09) TD4 HSE Auto in Stornoway Grey (Now Gone)

08 FL2 TD4 SE Manual in Rimini Red (Now Gone)

Post #338900 8th Jan 2018 2:53 pm
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RogB



Member Since: 16 Dec 2014
Location: Mansfield
Posts: 3880

England 2013 Freelander 2 SD4 HSE Lux Auto Santorini Black

That is a very good result indeed, although as its not the actual glass at fault (crack or seal) but rather a mechanical component then IMO they should have covered it under warranty.

Shame LR very rarely show the same level of customer relations.

Post #338901 8th Jan 2018 2:55 pm
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JulesK



Member Since: 07 Dec 2014
Location: Ceredigion.
Posts: 1664

Wales 2014 Freelander 2 TD4 HSE Auto Firenze Red

Audi were the same with my missus' TT, excellent service from them.
Glad its sorted Doc. Thumbs Up If it wasn't so bad it'd be funny.

🐑
Freelander 2 HSE auto 2014 ( Florrie ) ..... Try again.
Freelander 2 GS 2012...... Gone.

Post #338907 8th Jan 2018 4:35 pm
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Dartman the one



Member Since: 04 Apr 2013
Location: Seville, Spain
Posts: 1689

England 

Looking at your previous posts are you not within the statutory 3 months warranty of a trader sale, therefore irrespective of any other warranty they are liable, or have I missed something, if not you are extremely unlucky as you seem to have missed by just days my PC is slightly to the right of Genghis
2012 HSE SD4 In Orkney Grey now gone, best car ever.

Post #338918 8th Jan 2018 6:26 pm
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The Doctor



Member Since: 09 Jul 2010
Location: Gallifrey
Posts: 4615

United Kingdom 

I got a 12 months Audi approved warranty with the car when I bought it. Beyond that, I’d have had the option of going to the ombudsman if they had refused to wear the cost or exercise my rights under the Consumer Rights Act. Consumer law is one of my areas of expertise but I am relieved that I didn’t have the hassle of having to deploy it. LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Post #338922 8th Jan 2018 6:51 pm
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