Hi all
I bought a new to me FL2 in November and got the 2 free services offer with it (the salesman kept repeating 2 free services 2 free services and it sounded pretty good.)
On the first service yes it was free but the dealer said I would have to pay an extra £75.00 for a brake fluid change. I queried this and was told it wasn't covered. When I got home I checked the policy and it said ALL hydraulic fluids needed as part of that service were covered.
I appreciate that some things won't be covered but surely if the technical says it needs the brake fluid change as part of the third service it should be covered?

I tried contacting customer service over 2 months ago but haven't had any reply

Anyone else experienced this?

i was charged for the 3rd years brake fluid change, (I got it included FOC through chatting to the service department as they didn't do it on the service) they said it was an extra as its a recommend fluid change, therefore not included in the costing for the service, I argued back that i should have been asked if i wanted it doing and the car was going back to them for additional work so they did it then foc Former Mod/Member, with the most post & Chicken George Arch nemesis

snappa wrote:

Hi all
I bought a new to me FL2 in November and got the 2 free services offer with it (the salesman kept repeating 2 free services 2 free services and it sounded pretty good.)
On the first service yes it was free but the dealer said I would have to pay an extra £75.00 for a brake fluid change. I queried this and was told it wasn't covered. When I got home I checked the policy and it said ALL hydraulic fluids needed as part of that service were covered.
I appreciate that some things won't be covered but surely if the technical says it needs the brake fluid change as part of the third service it should be covered?

I tried contacting customer service over 2 months ago but haven't had any reply

Anyone else experienced this?

Just don't understand surely EVERYTHING is recommended in the service schedule? Nothing is mandatory?

If it says you should get the fluid changed it should be changed, if it doesn't really need it why put it on?

A few cars ago my local indie said that he didn't change the brake/clutch fluid on cars unless it showed up red on his moisture content meter (which you can buy on ebay for a few quid). I have always wondered why it should be changed anyway, it's in a sealed system, unlikely to deteriorate or absorb much moisture. On a high performance car with ceramic brakes driven on a track it might be a different story. 3 x FL1 2 manual + 1 auto
5 x FL2 4 manual + 1 auto
Now Discovery Sport P250 MHEV SE

Because on most cars at least some of the brake pipes are cheap, they expand/contract under hydraulic pressure and eventually degrade. This lets in moisture particles into the hyrdraulic fluid which in time degrades brake performance and potentially failure.

Ideally I would replace the flexible brake pipes and fluid at the same time (recommended on 6th/90,000 B service.