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Home > General > Is this reasonable from a main dealer? |
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Jrt2007xs Member Since: 03 Nov 2013 Location: Northumberland Posts: 49 |
Third time lucky!!! |
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10th Apr 2014 6:55 pm |
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Charliecloud Member Since: 16 Mar 2014 Location: Kent Posts: 118 |
Stick with it,get them to provide you with a car whilst they have yours,they can drop it off to you and return yours once it's fixed. Get them to give the car a proper test and inspection,so that you know that everything has been checked over by a competent mechanic. It looks like you have the support of the LR customer services team behind you,so make the most of it. LR don't want bad press about their 'approved used car' scheme all over the web. |
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10th Apr 2014 7:48 pm |
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le bouch Member Since: 15 Jan 2014 Location: UK Posts: 560 |
Following intervention from Mike @ LR CS, the selling dealer has confirmed that they will foot the bill when my car goes to the local LR dealer, Caffyns, for repair on the 25th.
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11th Apr 2014 8:56 pm |
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iain cooper Member Since: 27 Aug 2007 Location: north of Glasgow Posts: 1989 |
le bouch, reading your post above it was looking like you were getting a good deal with the repair, etc at Caffyns ?
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11th Apr 2014 9:52 pm |
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ghawk2005 Member Since: 15 Sep 2013 Location: Plymouth Posts: 172 |
sounds like you've done the right thing to me. The car itself is amazing and I'd highly recommend taking your time and looking for one closer to home. Any car could have faults, its the way they are dealt with that is the issue here and if your supplying dealer doesn't have the respect and decency to write to you in a proper manner then why should they have your money?
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11th Apr 2014 10:20 pm |
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le bouch Member Since: 15 Jan 2014 Location: UK Posts: 560 |
Hi Iain, In one respect yes, but it seems totally lost on them that they have now supplied two vehicles with faults which should have been picked up and fixed before sale. They are doing 'just enough' and don't understand / care that my faith in the brand and in particular them as a dealer is shot. They are paying for the repair because LR have spoken with them and, I suspect, pointed out that it's their responsibility to pay, rather than have the warranty cover it. I don't think it's unreasonable to extend the warranty and chuck in some servicing - something they're offering to new Approved Used Vehicle customers at the moment anyway. I could at least then relax and enjoy the vehicle. Something I thought I'd be able to do by going to a LR dealer in the first place. |
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11th Apr 2014 11:17 pm |
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le bouch Member Since: 15 Jan 2014 Location: UK Posts: 560 |
Thanks for your support. The only thing I can do is vote with my feet and wallet. I didn't think an independant vehicle inspection would be necessary at a LR main dealer but maybe you're right. I still like the model but maybe it's just not meant to happen for me. |
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11th Apr 2014 11:22 pm |
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Steve D Member Since: 19 Jan 2013 Location: Essexshire Posts: 4109 |
I make you right - you've had a bad experience of both the vehicle and the dealer and that in turn has made you lose confidence in the brand. You'd always be wondering when the next fault would appear.
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12th Apr 2014 6:17 am |
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pab Member Since: 28 Aug 2012 Location: Now in Mid-Wales Posts: 2006 |
I'm not so sure about a bad experience of the vehicle. The first case wasn't a fault on the car, more likely the result of lack of care in preparation, so really it's one fault in two vehicles and any car can have a fault. Stats suggest the FL is better than most of the competition.
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12th Apr 2014 8:37 am |
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le bouch Member Since: 15 Jan 2014 Location: UK Posts: 560 |
Life's funny isn't it? I bought a Piaggio Vespa brand new 10 years ago and it's the most reliable vehicle I've ever owned |
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12th Apr 2014 8:42 am |
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le bouch Member Since: 15 Jan 2014 Location: UK Posts: 560 |
You're right, of course. I don't want to cut my nose off to spite my face. At this moment though the ball is in their court. They can either look after me and show a bit of courtesy and respect or come get their car. |
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12th Apr 2014 8:45 am |
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Steve D Member Since: 19 Jan 2013 Location: Essexshire Posts: 4109 |
And I've had no trouble with my Freely. Past: FL2 TD4 HSE Auto Evoque SD4 Dynamic Lux Auto Present: Audi A3 S Line. |
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12th Apr 2014 4:54 pm |
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