Anyone had problems with NPower bills lately?

I moved house in Jan this year and haven't had a bill from them yet. I've sent in regular meter readings which have been ignored for some reason which they admit.
When I set up a new account with them, the amount they fixed was far too low so I rang them and increased it because I was concerned I'd end up with a large bill when the account was sorted.

I've complained to them a month ago and rang today to be told it's still not sorted due to their own internal problems.

I think this maybe a case of breach of contract let alone showing due responsibility to a customer. Another member of the failed FL2 clutch/DMF club, twice.

sounds about right for NPower.

Just don't swap to utility warehouse, have a nightmare with them on one of my properties Former Mod/Member, with the most post & Chicken George Arch nemesis

Yeah sounds like NPower, did a similar thing with me when I first moved then hit me with an end of year bill for £580, I refused to pay it as I told them there estimates etc were wrong eventually after many months agreed to pay half @ £10 a month or take me to court they settled for my £10 payments but were not happy about it.

Moved to Scotish Power had no issues. I would burn peat and wood before I went with NPower again HSE TD4 Stornoway Grey ★ Rear Spoiler ★ Black Leather Interior ★ Panoramic Roof ★ Navigation with Bluetooth ★ 19 " Alloys ★ Alpine Stereo 10 Disc Auto changer and Ipod connection and lots of other nice toys ★

Quote:

I would burn peat and wood before I went with NPower again

Thanks for all your 'positive' remarks

I set up a direct debit with them, they've taken the money out of my bank account but not used it to pay for energy, it's still sitting in my NPower account as 'Credit'.

I feel like ditching them but I don't think that'll do any good.
Might as well keep complaining, then threaten with mis-selling, breach of contract and failure to provide a duty of care.

Right bunch of tossers Another member of the failed FL2 clutch/DMF club, twice.

There is only one thing worse than NPower and that's when you leave British Gas and move to NPower. The 5 ring circus I had when I did that was extraordinary. They couldn't sort out the change over readings between them despite my repeated sending of the figures. Then I started getting inaccurate bills from both (both sets much higher than they should have been).
In the end I sent both an ultimatum of using the readings submitted by myself or I was off to the ombudsman and as much negative publicity as I could drum up.
That sorted it, I paid both what I owed and moved to Scottish Power who are still offering the best deal for me and have been pretty reliable and straight forward to deal with.

There is only one thing worse than NPower and that's when you leave British Gas and move to NPower. The 5 ring circus I had when I did that was extraordinary. They couldn't sort out the change over readings between them despite my repeated sending of the figures. Then I started getting inaccurate bills from both (both sets much higher than they should have been).
In the end I sent both an ultimatum of using the readings submitted by myself or I was off to the ombudsman and as much negative publicity as I could drum up.
That sorted it, I paid both what I owed and moved to Scottish Power who are still offering the best deal for me and have been pretty reliable and straight forward to deal with.