What a nightmare from start to finish

Car not ready on time, nobody returns your calls and emails.

So many broken promises

Tried to speak to the dealer principle who couldn't get me off the phone quick enough and then no contact from him since.

Had a call from LR head office last week to say they had logged my comment card onto the system. When I asked if anyone had looked at it she said she didn't know this was just a courtesy call

Anybody have email details for Landrover, Stratstone, and Pendragon head office?

Don't normally do letters of complaint but after this I feel the need to get it off my chest to hopefully someone who will listen  MY11 Freelander 2 Sport LE Fuji White

I doubt if they will bother to reply, fraid to say it seems to be common throughout the Stratstone Group, to big to bother is the impression they give. The one near me is just as bad, unless you know exactly what you want and are willing to go in (by appointment) give them the order and walk out and wait for the delivery that is as far as they want to go.

Pendragon PLC
Loxley House
2 Oakwood Court
Little Oak Drive
Annesley
Nottingham NG15 0DR

Tel: 01623 725200
Fax: 01623 725010

Email: enquiries@pendragonplc.com

The only way to get there attention is to STOP buying from them, as soon as sales start to drop they will listen. I will never buy from any part of the pendragon group total s**t.

Totally green with you about crapstones, the dealer in through north east will never get any more business from me. They are just dreadfully.

strastone in cardiff are f****g terrible,i ve had 3 dealings with them,and every one was a balls up , from wrong figures, not tightening my hank brake after thr pc heater recall on my 08 fl2 and keep phoning me to have it serviced,px it almost 19 months ago, ,...................thats why i travel 60 0dd miles to likes landrover nr breacon. newport strastone are slightly better  Current: Freelander 2 GS, Orkney Grey, Factory fit privacy glass, design pack and Clearview pack. Almond Leather ,rear spoiler,rear mudflaps.my13.

Gone:Freelander 2, GS, "61"

Gone: Freelander 2, GS.e, "59"

Gone: Freelander 2, S, "08"

gilfishman wrote:

strastone in cardiff are f****g terrible,i ve had 3 dealings with them,and every one was a balls up , from wrong figures, not tightening my hank brake after thr pc heater recall on my 08 fl2 and keep phoning me to have it serviced,px it almost 19 months ago, ,...................thats why i travel 60 0dd miles to likes landrover nr breacon. newport strastone are slightly better

Sounds familiar

Trouble is the landrover either side of where I live (excluding Cardiff) is Swansea and Newport and both of them are Stratstone  MY11 Freelander 2 Sport LE Fuji White

I wouldnt touch stratstone with a barge pole. I got a disco 2 from them. They didnt fix the things they said they would and when I tried to speak to them about it didnt even get an answer after the receptionist. Had a follow up call from them a while ago seeing how things had gone (survey type thing) and I let rip at them. All I got was the usual ''sorry you were not happy sir'' but didnt hear anything other than that. I would not touch them ever again. No matter what.

The only dealings I have had with Stratstone Cardiff is the purchase of my FL2 last August. It was a 3 yr old car. No problems with them then but, as I was buying, I wouldn't expect any.

As mentioned above, they then kept phoning me to arrange a service until I got really angry with them. They serviced it when I bought it so they should have been aware that it was not due. My dilema now I have read the above is that I had intended to have a service in the next month or so, although it has only done 9,000 mls since the last one but who do I take it to?

Colin 1982 RR Classic-converted to 200TDi-gone
1992 RR VogueSE- converted to autogas-gone
2000 FL1 3dr (wife's)
1996 Disco 1 300 Tdi(gone)
2007 FL2 TD4 GS auto (gone)
MY 2011 SD4 HSE Automatic

I can only speak as I find, my first ever visit to a Stratstone (in Hull). I had a rear side door seal unstuck for a few centimetres and they replaced complete front to back, friendly, courteous and helpful, also the car was fully valeted on return.
In fact they were so friendly I thought sex was on the cards.

Try HBH in Caerphilly for servicing; have used them for years and excellent service and knowledge; (029 2088 2368). Previous owner of;
2008 F2 HSE G4 Mongolian Recce Vehicle "AVJ"

Confusious says: "If it should move and doesn't use WD40; if it moves and it shouldn't, use Duct tape!!!"

stu_007 wrote:

Try HBH in Caerphilly for servicing; have used them for years and excellent service and knowledge; (029 2088 2368).

ive heard on the grapevine, if strastones cant fix it ,they send it to hbh  Current: Freelander 2 GS, Orkney Grey, Factory fit privacy glass, design pack and Clearview pack. Almond Leather ,rear spoiler,rear mudflaps.my13.

Gone:Freelander 2, GS, "61"

Gone: Freelander 2, GS.e, "59"

Gone: Freelander 2, S, "08"

Have heard similar regarding Stratstone round here. Not sending it to HBH though.

stu_007 wrote:

Try HBH in Caerphilly for servicing; have used them for years and excellent service and knowledge; (029 2088 2368).

They are excellent with modern vehicles. Have seen more and more brand new vehicles being serviced by them too!! Previous owner of;
2008 F2 HSE G4 Mongolian Recce Vehicle "AVJ"

Confusious says: "If it should move and doesn't use WD40; if it moves and it shouldn't, use Duct tape!!!"

I think there's quite a few garages in the market place that give you all but their shirt to buy one of their vehicles. Once they go wrong (and they are out of manufacturers warranty) they dont want to know. Stratstone in Newport being one of them.

I'm guessing that the sales man is paid on some form of profit in the vehicle. If it goes wrong, and if this costs money, then theoretically the sales man isn't due the figure they've received in their pay packet for that month.


Could be wrong though....could be as simple as bad manners and poor customer service???