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Home > General > John Craddock |
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lack_of_pies Member Since: 01 Apr 2013 Location: Aberdeenshire Posts: 108 |
Terrible service from John Craddock.
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25th May 2020 11:04 am |
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jules Member Since: 13 Dec 2007 Location: The Wilds of Warwickshire Posts: 4947 |
The chaps on the counter are generally very knowledgeable so I tend to pop over during the week if I need something only they have. Jules |
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25th May 2020 2:36 pm |
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jules Member Since: 13 Dec 2007 Location: The Wilds of Warwickshire Posts: 4947 |
Toolstation customer services took 3 emails and a month to reply to my request to return a faulty item. All good in the end just took a long time. Jules |
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25th May 2020 2:39 pm |
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lack_of_pies Member Since: 01 Apr 2013 Location: Aberdeenshire Posts: 108 |
Could be the online sales dept. having a specific problem.
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25th May 2020 3:32 pm |
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Flanagan Member Since: 04 Apr 2020 Location: Malvern Hills Posts: 68 |
After placing an order and paying, it took them a week to tell me the part had been superceded and I had to pay as much again online before they'd order the new one. I got a refund and went elsewhere. Freelander 2 2010 [MY2011] FA 2.2 TD4 XS |
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20th Jul 2020 9:26 pm |
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Redfox Member Since: 07 Jan 2024 Location: Copenhagen Posts: 152 |
So, I bought our Freelander 2 i6 SE right before New year, and now I placed an order of various spares and two sets of Alpaca floor mats at John Craddock Ltd. The mats were advertised at gbp 26,64 plus vat.
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29th Jan 2024 4:35 pm |
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Nodge68 Member Since: 15 Jul 2020 Location: Newquay Posts: 2071 |
The price on the website is the price you should be paying. They're can't up the price just because they feel like it. It comes under the distance selling rules, which are very strict, and exist protect the buyer. Hyundai Ioniq 5 Ultimate. The family car.
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29th Jan 2024 6:09 pm |
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Redfox Member Since: 07 Jan 2024 Location: Copenhagen Posts: 152 |
Hi Nodge68,
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29th Jan 2024 7:14 pm |
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jules Member Since: 13 Dec 2007 Location: The Wilds of Warwickshire Posts: 4947 |
Although Ive had good service from JC in the past .
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29th Jan 2024 8:03 pm |
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Dartman the one Member Since: 04 Apr 2013 Location: Seville, Spain Posts: 1676 |
If they have accepted your payment and your method of payment has been deducted from your account the the goods are yours, the shipping charges are a different contract, not withstanding the distance selling laws my PC is slightly to the right of Genghis
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29th Jan 2024 8:40 pm |
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Redfox Member Since: 07 Jan 2024 Location: Copenhagen Posts: 152 |
Thank you for your reply.
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29th Jan 2024 9:01 pm |
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axle Member Since: 11 Sep 2016 Location: South Yorkshire. Posts: 1053 |
If a seller lists a price then they have two options, one is except your offer to buy at that price, two is they can legally refuse to sell at the advertised price. Common sense isn't very common.
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30th Jan 2024 3:47 am |
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Redfox Member Since: 07 Jan 2024 Location: Copenhagen Posts: 152 |
Ah, so this leaves me as a buyer in a situation where a seller can advertise anything at a fantasy price, and then when the sale is done, and money drawn from the buyers bank account, in the hands of the seller, who can then decide to demand any other price he or she many fancy. As in my case for example.
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30th Jan 2024 7:20 am |
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Dartman the one Member Since: 04 Apr 2013 Location: Seville, Spain Posts: 1676 |
You state that John Craddock Ltd have deducted your account, in that case the goods are yours, you now pay the £40 to complete the transaction, if you don't pay the shipping cost you can't receive them and therefore a stalemate, unless you can get some one to collect them with your authorisation. my PC is slightly to the right of Genghis
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30th Jan 2024 8:32 am |
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