Forum-Gallery-Shop-Sponsors

« Advertise on Freel2.com

Home > General > LR Customer Relations
Post Reply  Down to end
Page 1 of 1
Print this entire topic · 
pelyma



Member Since: 19 Feb 2006
Location: Patching
Posts: 366

England 2007 Freelander 2 TD4 HSE Auto Zermatt Silver
LR Customer Relations

I had a call from Shirley of the above department to question me about the Fl2 we have just bought. She wanted to know what we thought of the car, what we liked and disliked and what we thought of the service we got from our dealer (Harwoods). I gave her 2 things to feedback, the pti not working with the more modern Nokias and the fact that a family car has cream carpets if you have alpacca leather. I suggested that they did the same as the D3 put black carpets in them all! All the rest I gave a big thumbs up to. I also suggested LR look on here (they do look at the other sites Martin runs) So good on LR for starting down this road, lets hope they can continue so the good dealers get the support they deserve and the crap ones are brought in line D4 HSE Lux for me
FL2 HSE Zermatt & Alpacca for the wife now gone
Skoda Yeti L&K for the wife.

Post #3099 16th May 2007 1:27 pm
View user's profile Send private message View poster's gallery Reply with quote
avtur



Member Since: 11 Nov 2006
Location: Stockport
Posts: 1306

United Kingdom 2007 Freelander 2 TD4 GS Manual Stornoway Grey

I wish I'd had a call from LR, I could give them them a few pointers about dealer experience. I'm quite certain that my feedback to the dealer fell on deaf, arrogant and disinterested ears!


The best that LR have done for me so far is to pass on details I submitted via their website back in Sept last year which resulted in a call from my dealer about two weeks ago asking if would interested in a test drive. I had great fun with the poor salesman that made the call, explaining that I'd owned a car supplied by his dealership for over 3 months. .... Muppets is about the best I can rate them!

Post #3104 16th May 2007 9:58 pm
View user's profile Send private message View poster's gallery Reply with quote
boiledgnat



Member Since: 15 Nov 2006
Location: Bucks
Posts: 283

United Kingdom 2007 Freelander 2 TD4 HSE Manual Stornoway Grey

I've just had my dealer questionnaire from LR Admin. Have to say that since I took delivery, my only contact with my dealer was when I took it back in for the handbrake. I would have expected a courtesy call from the salesman to see if all was okay. I think I'll have some fun in filling in the questionnaire (especially as I was coached on what to put during the handover!).

I've also had a letter to say there's a delay on getting the LRA welcome packs out.

As I've said in one of my previous posts, I really do think that LR should conduct an ongoing mystery shopping programme on their dealer network. I suppose the fact that nearly all the dealers are ultimately owned by just two major organisations doesn't really lend itself to much choice on different dealer franchisees. Maybe to ramp up the brand value, they should go the way of Audi and Porsche and start owning their dealer networks.

Post #3107 17th May 2007 7:45 am
View user's profile Send private message View poster's gallery Reply with quote
The Villager



Member Since: 06 Nov 2006
Location: Derbyshire
Posts: 242

United Kingdom 2007 Freelander 2 TD4 SE Manual Stornoway Grey

I have also had letter advising of delay with welcome pack!, what is in the pack to cause the delay, I have had my car since Jan 3/07!!!
David David

Post #3112 17th May 2007 8:55 am
View user's profile Send private message View poster's gallery Reply with quote
Tim in Scotland



Member Since: 12 Mar 2006
Location: All at sea
Posts: 875

United Kingdom 

Should have a booklet about what LRA will and will not do (basically it's Mondial Assist's service) and a membership card that details the freephone number to call (which is not free if you are stuck on the roadside and using a mobile phone!), and the details the operator will ask for. Think that's about it! How can carbon have a footprint, it has no feet?
Now driving - RRE Coupe Dynamic Lux Auto with Plus pack, Fuji White, Ebony, SD4 with tow pack
Gone - 2010MY FFRR TDv8 Stornoway and Ivory, Privacy - the pace of a TDv8 RRS, the incomparable grace of a Range Rover
Gone but will be missed- RRS Tdv8 HSE Stornoway Grey with Ebony Leather
Gone (only a little missed) RRS Tdv6 2.7SE Giverny Green/Aspen
Defender 90 County HT in Epsom Green

Post #3115 17th May 2007 9:46 am
View user's profile Send private message View poster's gallery Reply with quote
carlfraz



Member Since: 10 Apr 2007
Location: Minkies lap dancing club
Posts: 839

United Kingdom 2007 Freelander 2 TD4 HSE Auto Stornoway Grey

After having all my issues and failed repairs I sent copies of the last two correspondence to my dealer to Landrover Customer Service via fax....... Whistle ......that was a month ago.......... Confused Whistle Crying or Very sad ...........NOTHIN'...not a dicky bird. So that tells me how interested they are.!!! I get shed loads of stuff, even now, four months after buying an FL2, about buying a new Freelander, or Disco or RRS, brochures CDs in the post and e.mail marketing. But when I expect a simple courtesy phone call from them to say 'sorry' you get 'nowt. It is just as important, if not more so, to have better after sales.

In fairness to Landrover, the local BMW dealer is terrible for sales and service, and my Mercedes dealer is just as bad, so even these brands need a good kick up the arse.

Maybe its me? do I expect too much?? Confused

Frightens me that at 37, I already sound like Victor Meldrew......

I'm ringing my therapist now Rolling with laughter

Post #3123 17th May 2007 12:28 pm
View user's profile Send private message View poster's gallery Reply with quote
pelyma



Member Since: 19 Feb 2006
Location: Patching
Posts: 366

England 2007 Freelander 2 TD4 HSE Auto Zermatt Silver

My dealer is great! I had a call from them a few days into the ownership, which is why I go back each time to them. I might not get the very cheapest deal, but I get a good one and I get great service to back it up. Thumbs Up D4 HSE Lux for me
FL2 HSE Zermatt & Alpacca for the wife now gone
Skoda Yeti L&K for the wife.

Post #3142 18th May 2007 7:38 am
View user's profile Send private message View poster's gallery Post Reply
Post Reply  Back to top
Page 1 of 1
All times are GMT

Jump to  
Previous Topic | Next Topic >
Posting Rules
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum



Site Copyright © 2006-2024 Futuranet Ltd & Martin Lewis
Freel2.com RSS Feed - All Forums


Switch to Mobile site