I had a call from Shirley of the above department to question me about the Fl2 we have just bought. She wanted to know what we thought of the car, what we liked and disliked and what we thought of the service we got from our dealer (Harwoods). I gave her 2 things to feedback, the pti not working with the more modern Nokias and the fact that a family car has cream carpets if you have alpacca leather. I suggested that they did the same as the D3 put black carpets in them all! All the rest I gave a big thumbs up to. I also suggested LR look on here (they do look at the other sites Martin runs) So good on LR for starting down this road, lets hope they can continue so the good dealers get the support they deserve and the crap ones are brought in line D4 HSE Lux for me
FL2 HSE Zermatt & Alpacca for the wife now gone
Skoda Yeti L&K for the wife.

I wish I'd had a call from LR, I could give them them a few pointers about dealer experience. I'm quite certain that my feedback to the dealer fell on deaf, arrogant and disinterested ears!


The best that LR have done for me so far is to pass on details I submitted via their website back in Sept last year which resulted in a call from my dealer about two weeks ago asking if would interested in a test drive. I had great fun with the poor salesman that made the call, explaining that I'd owned a car supplied by his dealership for over 3 months. .... Muppets is about the best I can rate them!

I've just had my dealer questionnaire from LR Admin. Have to say that since I took delivery, my only contact with my dealer was when I took it back in for the handbrake. I would have expected a courtesy call from the salesman to see if all was okay. I think I'll have some fun in filling in the questionnaire (especially as I was coached on what to put during the handover!).

I've also had a letter to say there's a delay on getting the LRA welcome packs out.

As I've said in one of my previous posts, I really do think that LR should conduct an ongoing mystery shopping programme on their dealer network. I suppose the fact that nearly all the dealers are ultimately owned by just two major organisations doesn't really lend itself to much choice on different dealer franchisees. Maybe to ramp up the brand value, they should go the way of Audi and Porsche and start owning their dealer networks.

I have also had letter advising of delay with welcome pack!, what is in the pack to cause the delay, I have had my car since Jan 3/07!!!
David David

Should have a booklet about what LRA will and will not do (basically it's Mondial Assist's service) and a membership card that details the freephone number to call (which is not free if you are stuck on the roadside and using a mobile phone!), and the details the operator will ask for. Think that's about it! How can carbon have a footprint, it has no feet?
Now driving - RRE Coupe Dynamic Lux Auto with Plus pack, Fuji White, Ebony, SD4 with tow pack
Gone - 2010MY FFRR TDv8 Stornoway and Ivory, Privacy - the pace of a TDv8 RRS, the incomparable grace of a Range Rover
Gone but will be missed- RRS Tdv8 HSE Stornoway Grey with Ebony Leather
Gone (only a little missed) RRS Tdv6 2.7SE Giverny Green/Aspen
Defender 90 County HT in Epsom Green

After having all my issues and failed repairs I sent copies of the last two correspondence to my dealer to Landrover Customer Service via fax....... ......that was a month ago.......... ...........NOTHIN'...not a dicky bird. So that tells me how interested they are.!!! I get shed loads of stuff, even now, four months after buying an FL2, about buying a new Freelander, or Disco or RRS, brochures CDs in the post and e.mail marketing. But when I expect a simple courtesy phone call from them to say 'sorry' you get 'nowt. It is just as important, if not more so, to have better after sales.

In fairness to Landrover, the local BMW dealer is terrible for sales and service, and my Mercedes dealer is just as bad, so even these brands need a good kick up the arse.

Maybe its me? do I expect too much??

Frightens me that at 37, I already sound like Victor Meldrew......

I'm ringing my therapist now

My dealer is great! I had a call from them a few days into the ownership, which is why I go back each time to them. I might not get the very cheapest deal, but I get a good one and I get great service to back it up.  D4 HSE Lux for me
FL2 HSE Zermatt & Alpacca for the wife now gone
Skoda Yeti L&K for the wife.