harveyg77
Member Since: 25 May 2006
Location: Derby
Posts: 125
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Not too suprised about the Freelanders value, but every other car seems to be nose diving too
To be honest as much as I like the new Freelander I don't know whether I will be getting one. I will use the old L-series for off-roading as its not too much money to loose if damaged.
Also I am having that many problems with my new Td4 that i am all but ready to get a Civic or V50. Strange cars, but they're both safe, reliable, quick and 'tickle my fancy'. Not everyones cup of tea, but I have about had enough of LR's being expensive and troublesome with faults that LR don;t seem to fix unless you the owner disconnect something and then tell them its fixed the problem.
But thats only because I am in s troip at the moment as my Freelander has spent about 1 day a fortnight in the main dealers for faults they can;t fix unless I point out and demonstrate a solution to them!!!
Did I mention its the same main dealer that
1. serviced my 1.8 Freelander and didn't fill it with oil,
2. 2nd time didn't fit the oil filler cap so I lost it and half the oil over the engine/bonnet interior,
3. Fitted a cargo liner instead of a load space cover because they got the parts number wrong,
4. Didn;t sell my dad his Range-Rover because they were too busy7bto fax him the order to sign,
5. Delivered a new Freelander to my then girlfriend covered in scratches and marks AFTER it had been valetted and Supaguarded,
6. Took 2 days to service my dads 1.8, but never told us they were keeping it, so it resulted in two wasted journeys to collect it.
the list goes on and now I am really depressed, but as they're the nearestr one to where we live and work its also the most convenient and we have just kept going back. Hmm, think I have now made my mind up
Cheers H
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15th Jun 2006 7:48 am |
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Very Annoyed
Member Since: 19 Feb 2006
Location: Surrey seems to be the hardest word!
Posts: 87
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I hope we'll find the new Freelander is a totally different beast - new owners of LR and all that! As for your dealer, a little call to LR customer services might help but in the end only a change to another dealer will really help your situation, which I know would inconvenince you. RRS 2.7 TDV6 HSE Zambezi silver, Alpaca, Privicy Glass, Sun roof, PTI, Tasmod's sills, DVD for the offspring, Sex on wheels! RRSPORT.CO.UK sticker on back window! S/C grill & Vents, Front & Rear Lamp Guards, Driving lamps and mud in places you wouldn't believe!
D3 for the wife - No extras! (she has to earn them!)
I like Boobies!!!!
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15th Jun 2006 9:35 am |
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harveyg77
Member Since: 25 May 2006
Location: Derby
Posts: 125
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Just read your footer - nice car
I must admit I gave up on LR Customer Care. My 1.8 Freelander started to misfire and stutter so I called out LR Assist. the mechanic turned up and remarked that he "didn't realise they fitted that engine in these". Then he electrocuted himself on a HT lead during 'diagnsis'.
Basically where the four HT leads enter the top of the engine is a small cover, vibration and movement cause this to rub against the leads until the insulation rubs off and they short out onto the cylinder head.
There was nothing he could do as they don;t carry parts and being a Saturday my LR dealer wouldn 't open the stores to get a set of new leads out. Seeing asi had to be in Kent, I booked it into a dealer there and unbder the guidance of LR Assist, fitted some Halfords replacement leads just to get me through the weekend.
On the Monday I arrived at the Kent dealer, they fitted new leads and gave me the Halfords ones as spares should it happen again. I filled in the forms and left, noting that the old LR leads were still in the car, the dealer told me I could just throw them away as they were no use.
Three months I swapped it for a new Td4 and simultaneously recieved a call from kent dealer requesting immediate payment for the leads. Apparently because I had no returned the faults parts to them I could not claim them as faulty under the warranty. obviously I refused and said it was there fault not mine. This had no efffect and they then said that I had betrayed their trust, that I had persoannly insulted the Service Manager becvause he had gone out of his way to befriend me and offer unparalled service, etc. etc. and that they would be instructing their solicitors to recover the debt.
I rang LR Customer Care and explained the situation, they remarked that they would have intervened and help me if I still had the vehicle but as I had got rid they would not. I pointed out that I had chopped it for another LR as brand loyalty. They refused, I phoned my solicitor and then told the dealership that I was no longer going to communicate wuth them on the matter any more discussions must go through my solicitor who is now appoiunted to act upon my behalf.
That was it, never heard a thing and they dropped the whole case.
Inknow I have probably just been on the recieving end of the minor percent of people a dealer annoys, but like anything if they annoy you, you walk away and go elsewhere, teleling as many people as possible!
If I lived elsewhere I would use another dealer, vbut living and working in Derby, its my nearest and is far more convenient than Notts, Leicester or Chesterfield. All of those involve a 1hour trip each way. The Derby dealer is literally a stomes throw from my office.
Love the cars, cant stand the dealers
Cheers H
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15th Jun 2006 11:38 am |
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Very Annoyed
Member Since: 19 Feb 2006
Location: Surrey seems to be the hardest word!
Posts: 87
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harveyg77 - are you regularly inflicted with bad luck? When you take a walk on a sunny day is there always a black cloud above your head? I pity you but I think your dealer need shooting. Best of luck but if I was you I would still get the new Freelander - it will be a great car! RRS 2.7 TDV6 HSE Zambezi silver, Alpaca, Privicy Glass, Sun roof, PTI, Tasmod's sills, DVD for the offspring, Sex on wheels! RRSPORT.CO.UK sticker on back window! S/C grill & Vents, Front & Rear Lamp Guards, Driving lamps and mud in places you wouldn't believe!
D3 for the wife - No extras! (she has to earn them!)
I like Boobies!!!!
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15th Jun 2006 1:26 pm |
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