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Home > General > What replacement/courtesy to expect |
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SamYPKP Member Since: 26 Mar 2011 Location: London Posts: 77 |
LR Assist technician read a DPF sensor fault advised to take it to local dealer. He said he would arrange a courtesy car.. Soon after I get a call from Enterprise-Car-Rentals who tell me they provide the courtesy car and say they'll have something suitable waiting for me at the dealer - I was told and expecting either a freely or disco...
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23rd Sep 2011 9:13 pm |
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rchrdleigh Member Since: 18 Aug 2007 Location: Somewhere in the East of England Posts: 1601 |
Problem with going direct to the Dealer is they have a limited number of courtesy cars and they are often booked up well in advance which is fine for routine servicing but probably not good for short notice repairs. |
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23rd Sep 2011 9:22 pm |
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SamYPKP Member Since: 26 Mar 2011 Location: London Posts: 77 |
Good points...... Will be giving LR customer care a call in the morning to give some 'feedback' |
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23rd Sep 2011 9:48 pm |
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taztastic Member Since: 03 Feb 2011 Location: North West Posts: 8652 |
Don't expect anything, that way you won't be disappointed.
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23rd Sep 2011 10:04 pm |
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SamYPKP Member Since: 26 Mar 2011 Location: London Posts: 77 |
All worked out in the end.. black sd4 hse with 700miles on the clock delivered this morning.. to LR |
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24th Sep 2011 1:36 pm |
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ad210358 Member Since: 12 Oct 2008 Location: Here and There Posts: 7464 |
I have now taken the advice of our Mod on LR Assist and courtesy cars, DO NOT LIMP TO THE DEALER, if you have a problem go via LR Assist, they will get your Freely to the Dealer, mine was in the Dealers for five days (Including a weekend) before I could get a car via LR Assist, the Dealer had no courtesy cars available, as I had booked mine in with a problem LRA will are not so helpful, they will not be concerned till it has been off the road for three working days and only then if the Dealer cannot cure the fault or cannot get the required parts. |
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24th Sep 2011 3:42 pm |
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mcphersonstrut Member Since: 21 Jul 2009 Location: In the land of 2 wheel drive and 60mpg Posts: 2164 |
Had a 'reduced engine performance' issue last year and I got a TDV6 RRS from LR assist via Europcar. Only had it a couple of days but boy did it have a drink problem - or was it my right foot ... very nice too big to park in a supermarket though |
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24th Sep 2011 6:21 pm |
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SamYPKP Member Since: 26 Mar 2011 Location: London Posts: 77 |
Nice! .. the Astra Enterprise put in me in first had a drink problem too - I'd forgotten how fast the fuel gauge can drop on even fairly mediocre petrol engine. |
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24th Sep 2011 8:55 pm |
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Past master Member Since: 30 Jun 2010 Location: Isle of Ely Posts: 2710 |
Last time I needed a car from LR Assist (it was quite a while ago) the hire firm tried to give me a tiny Vauxhall something or other. I explained that this would not pull a 4-wheel trailer full of gear the 250 miles home and their basic response was sorry, this is what LRA have paid for, and it's what you get. Eventually I asked if they had a Transit or similar, and they were much brighter and gave me a large Vauxhall van - even washed it for me . Luckily I could leave the trailer with a friendly farmer and picked it up next time I was passing. |
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25th Sep 2011 3:48 pm |
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druand Member Since: 07 Sep 2009 Location: south ayrshire Posts: 825 |
Had a fuel gauge sensor fault on new FL2 SD, low fuel warning light ON and display 28 miles left in tank, tank was 3/4 full.
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26th Sep 2011 4:04 pm |
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Past master Member Since: 30 Jun 2010 Location: Isle of Ely Posts: 2710 |
Certainly worth checking the tyres. i hired a minibus from Budget. It was fine on the motorway but when I got to Munich (!) I noticed the handling was off, and checked the tyres. Rears were on 15psi (should be about 55!) and two brand new tyres had worn so badly they were barely legal. Just about got me back to London. I've also in the past had a Transit with tracking so badly out it wore out a new tyre between London and Yorkshire. To be fair, that was probably not the hire firm's fault. Luckily it had a brand new spare, but I wore that out as well on the way home. |
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26th Sep 2011 4:53 pm |
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1STFREELANDER Member Since: 14 Feb 2010 Location: lONDON Posts: 196 |
On the subject of loan cars my LR dealer supplied a Mondeo Diesel auto when mine was off the road for a couple of days for servicing and a repair. On another note my wifes fiesta auto went in for an insurance repair and Enterprise gave a Toyota Prius, a very different driving experience, we got blown kisses when we drove down the road from the greenies, instead of having rocks thrown at me for spending my money on 4X4 and supporting their benenfits from all the extra tax I pay. |
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28th Sep 2011 8:47 am |
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alanbgt Member Since: 08 Nov 2010 Location: Somerset Posts: 56 |
This is what Enterprise rolled up in when I reported the whining rear to Land Rover Assist.
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28th Sep 2011 10:04 pm |
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Dead-Rat Member Since: 17 Dec 2010 Location: Newcastle upon Tyne Posts: 90 |
The dealer supplied me with a fully kitted out Lara Croft series 3 Defender (with Tomb Raider stickers) as that's all they had.
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29th Sep 2011 9:45 am |
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