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GJH0702



Member Since: 04 Sep 2011
Location: Southport
Posts: 428

United Kingdom 2011 Freelander 2 TD4 XS Manual Sumatra Black

Got knocked off my bike yesterday and off work, otherwise I would be helping customers with their complaints !!!! 2011 XS,Sumatra Black, GONE MARCH 2014- RR Evoque Prestige 5 door ,MY 2014,Loire Blue, Silver Roof, Panoramic roof.
MY 2016 Disco Sport HSE Auto Scotia Grey,REJECTED
Mercedes E220D AMG line with air suspension(Gone)
DS 200 SE Dynamic my 21 (Gone)
DS 200 SE Dynamic my 22 (Gone)
Audi Q5 40TDI S line (gone)
Discovery Sport D200 S 2024 MY

Post #119643 8th Nov 2011 2:11 pm
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Annie



Member Since: 20 Oct 2011
Location: Lincolnshire
Posts: 375

England 2009 Freelander 2 TD4_e XS Manual Galway Green

oo dear and daytime tv will not help you either. Terrible.

Hope you are ok. I'm off to bake some cakes now Smile

Post #119644 8th Nov 2011 2:13 pm
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pcheaven



Member Since: 19 Jan 2010
Location: Kent
Posts: 1459

United Kingdom 
stratstone again...

called them this AM to buy a new 11 plate HSE, they promised to call back within the hour.
6 hours later.............

time to find another stealer. 

Post #119645 8th Nov 2011 2:15 pm
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Annie



Member Since: 20 Oct 2011
Location: Lincolnshire
Posts: 375

England 2009 Freelander 2 TD4_e XS Manual Galway Green

I'm afraid they don't ring back until you get in touch with head office and then they seem surprised that there is a problem Rolling Eyes

I love my FL so much that i would probably have gone back and bought my next one but i dont think i will now which is a shame.

How exciting for you, buying a new HSE. I love the grey one on the forum with the twin exhausts (mav's?)

Post #119650 8th Nov 2011 3:19 pm
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rchrdleigh



Member Since: 18 Aug 2007
Location: Somewhere in the East of England
Posts: 1601

England 2011 Freelander 2 TD4 XS Manual Baltic Blue

Don't forget to mention the promise of fitting the mud flaps which the salesman then reneged on when you meet the Dealer Principa. If he's worthy of the title I'm sure he'll quickly offer to have them fitted for free as part of turning your experience around but..................then again he does work for Stratstones!!!!!

Post #119651 8th Nov 2011 3:29 pm
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Annie



Member Since: 20 Oct 2011
Location: Lincolnshire
Posts: 375

England 2009 Freelander 2 TD4_e XS Manual Galway Green

Ah yes, thank you. I will mention that. I have already said that the salesman has promised this and that to my face but obviously, there is a problem when it gets to whoever is actually supposed to be sorting the problem.

Good idea re the mudflaps Smile

Post #119655 8th Nov 2011 3:43 pm
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Biscay



Member Since: 08 Mar 2011
Location: Burton on Trent
Posts: 94

United Kingdom 2009 Freelander 2 TD4_e XS Manual Biscay Blue

Unfortunatly this sounds very simular to my experience with Hunters. Salesman was very good but valeting was awful.

I paid for the bodywork protection and when i went to pick it up I told them that I wasnt happy to pay to protect dirt and grime. The wheel arches were filthy, not just inside but the paint around the edge. Took it back and when picking up it was exactly the same. Said whole program done again but arches were still dirty. Salesman did it in front of me while I was there but when I got home and opened all doors I found where mud had collected since I first picked it up and interior seats dirty. So back it went again.

Spoilt the whole experience and I wont bother paying more to buy from a main dealer again.

Post #119690 8th Nov 2011 8:30 pm
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