Earlier today I posted about my experience with Ottons of Salisbury and their failure to follow up on a promise to facilitate a LR Experience day.

Within 15 mins I received a PM from James at Lookers Park Royal offering me a half day experience.

To say I am impressed would be an understatement. Why can all dealers not provide such a superb service.

I know where I will be going when I come to change my vehicle.

Many thanks to James - he has clearly demonstrated that not all dealers are the same.

Dave

Champion -
I wish LPR were closer than 1,000kms of where we live, as from my one and only visit to them on a road trip to the UK last November James, David and the Service Team were superb. Premier Class. If I still lived permanently in Derbyshire I'd buy and service from them - they've earned my respect.

-o0o-

Our Swiss dealer has proven themselves over the last year to be almost totally hopeless. From sticky tape fixes to breaking mirror glass/fold motor drives, and of course no follow through on promises of a fix. Latest was Dec 8th - they couldn't reprogramme the mirrors to fold on one touch of key fob lock button after they had installed the new mirror drives, the originals they broke during attending to another matter (at least they were honest and told me they'd broken them).

So on the 8th Dec after being there for 3hrs they said they couldn't make them fold. The dealership owner's son said they would come to our home 60kms away as soon as they had the fix from LR CH and collect her Ladyship's FL2 and return it the very same day. We are still waiting for them to come!!!

As for offers of a LR Experience Day - you'd win the lottery sooner than her Ladyship getting an invite from our Swiss lot. She'd welcome the chance to test her skills. Maybe on next UK visit I'll throw her in at the deep end with a surprise LR ED.