My sister changes her car every two years. Always buys from the same dealership.
Current car is a Toyota Yaris Hybrid. She ordered a NEW Toyota Yaris Hybrid, although slightly different styling and features.

Dealer informs her her new car has arrived. When she goes to collect it, it's the WRONG colour. She ordered it in Grey dealership delivered her a bright blue car. Right model ..... wrong colour.

How does that happen ??

I should know the answer, as my brother, two years ago ordered a brand new Audi 2.0 litre, car arrived as an 1.8 litre.

Further my sister went to insure her new car with her insurer, which she has always used, Aviva, who declined to insure the car ?? claiming it was a '0' or zero group vehicle. (What ever that means ?)

Any help, please.

Up-dated

V5 arrived in the post, WRONG name as registered keeper !!

I'm talking about a Main Dealer here ..... not Fred from a Shed.

My misses had a Nissan that was wrong car it took them 2 months to work it out.

I would suggest main dealers don't check very much, I know of a Vectra that had a PDI signed off, looked like a petrol rev counter showed max at 7krpm fuel cap was diesel as was the warning. Diesel only, actually was a petrol so not only dealers but factory's as .well my PC is slightly to the right of Genghis
2012 HSE SD4 In Orkney Grey now gone, best car ever.

My new Defender was delivered with the wrong wheels, I ordered the steels but it arrived with its standard spec alloys. 21MY Defender 90 S 3.0 D200

When I ordered a second spare wheel from LR for the outback, & I sent them a photograph of the rim, they sent me the wrong rim. Eventually the correct one turned up.

It is surprising that the steering wheel is on the correct side when you collect a new car! Procrastination, mankind's greatest labour saving device!

Acoustic insulation ARB TPMS 3xARB air compressors After cooler Air tank On-board OCD pressure air/water cleaning Additional 50L fuel Carpet in doors ABE 2x1kg Waeco 28L modified fridge Battery 4x26ah Solar 120w Victron MPPT 100/20 DC-DC 18amps 175amp jumper plug Awning 6x255/60R18

It’s only on the correct side in certain countries  Regards

David

Lovely i6 has now gone, but not me......

Please let me know if anything in my post offends you, as I may wish to offend you again......

3landertwo wrote:

Further my sister went to insure her new car with her insurer, which she has always used, Aviva, who declined to insure the car ?? claiming it was a '0' or zero group vehicle. (What ever that means ?)

Any help, please.