landgreen
Member Since: 24 Nov 2017
Location: Jasper
Posts: 7
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It's a well known-fact that pre-September 2015 JLR cocked up the exhausts on several of their EU6 cars, sold them to gullible owners and then lied about the inherent problems, directly and through their dealerships. As a consequence, over several years the owners of these cars are going to be facing bills for several thousand pounds that they hadn't been warned about in advance.
Thanks in large part to the efforts of a few dedicated people on the DS forum who pushed this issue into the public arena, the misrepresentation has been curbed, the misselling has almost stopped, people know how to reject their DS cars as "not of satisfactory quality" and "not as described", EMaC service contracts have been modified to include additional free services, the JLR position on provision of "goodwill" oil services has been ratified, the company has acknowledged publicly that there is a known fault that is still being worked on by their engineers and, last but not least, potential owners have the opportunity to decide, knowing ALL the facts, whether they want to buy a Discovery Sport that will only manage 7,000 miles between services, which is the mileage achieved by an "average" DS driver - see here: https://www.discosportforums.co.uk/viewtopic.php?f=17&t=6469
How much of that would have happened without the pressure coming from the internet and other social media?
The people responsible for outing JLR's incompetence and misanthropy didn't START OUT as disgruntled owners, they got that way because they paid a lot of money for what turned out to be unreliable, shoddy cars with deeply-engrained faults that the manufacturer knew about when they bought them. Shooting the messenger is not smart strategically, it never equates with the psychology of a winner and usually it reveals other character traits that are better off not discussed in polite company.
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28th Oct 2018 1:52 pm |
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Andy131
Member Since: 09 Dec 2009
Location: Manchester
Posts: 2187
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There has been some good work done on the DS website with regards to helping those owners who quite rightly believe they were sold a car with known faults AND a manufacturer that blatantly lied about the faults.
On the other hand, this forum is generally friendly (OK very friendly), whereas the DS forum does have far more participants who seem to be intolerant of others views. I am not saying that one persons view is more valued, just that we are all entitled to our views, and shouldn't be berated, even if you believe them to be wrong. Here to be honest you are far more likely to get the P ss taken, than shouted down.
The DS on the other hand IS a nice car to drive, the lack of a spare wheel is a worry, as is the almost continual software updates. I am spending far less on fuel compared to the FL2, so the extra adblue cost is easily swallowed. Did anyone really believe that 21,000 miles between services was going to be good for long term ownership? I know I was always going to do an oil and filter change in-between official services.
Fact, modern euro6 diesels don't like short journeys - this is common across many manufacturers, could that be why so many are dropping diesels across their range?, the warranty claims and lack of owner satisfaction must make for inconvenient reading back at the factories. Tangiers Orange - gone, missing her
Replaced by Ewok what a mistake - now a happy Disco Sport owner
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28th Oct 2018 4:35 pm |
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