Been with First Direct bank over a year now after some strong recommendations on here. A few months ago I signed up to their voice ID security for extra peace of mind when phoning the call centre.

They phoned me today and said they had put full lockdown on my accounts and needed to do some security checks. I said I would prefer to phone them back (used a different phone) and got through instantly as is pretty common with FD and no press 1 for this and 2 for that.

They took me through the full security check and then said that the reason for the lockdown was that at 1pm someone had phoned pretending to be me! They stated my name and place of birth correctly (information publicly available anyway if you try hard enough) and their staff told the person that their voice did not match the voice ID check and so the person hung up!

Good security and good service as usual with FD  LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Someone in this village recently was cloned several times over and rang a bank to say who the hell are you and why are you saying I am overdrawn to be told "we thought you sounded funny on your application by phone" 70 plus White man suddenly sounds as if he is from Jamaica ! FL2 MY10 TD4 GS traded in at 2 years
FL2 MY13 TD4 GS Current

having been with First Direct for years, each time I have need to deal with them I am left with the thought

"why can't all utility companies be like this?"

Good service shouldn't be so unusual, but sadly in this day and age, it is

"why can't all utility companies be like this?"

Answers simple it based in Yorkshire  FL2 MY10 TD4 GS traded in at 2 years
FL2 MY13 TD4 GS Current

Does that mean its God's own bank?  LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

Big G's bank ? Thats this one:

https://en.wikipedia.org/wiki/Dogger_Bank FL2 MY10 TD4 GS traded in at 2 years
FL2 MY13 TD4 GS Current