Last summer DVLA sent me renewal paperwork for my licence due to a medical condition. I called them as I was unaware of any existing medical condition on my licence. Turned out it was an error on their part. Licence was duly renewed until this year (my 70th, which is an age we all must renew on). The anticipated paperwork arrived this year and encouraged me to renew on line, which I tried to do until a "medical condition" flagged up - yet again. Again I called them, turns out it had not been amended from last time. I sent off the paperwork again, this time with a complaint letter. New licence received after 3 weeks. Not a mention of the complaint or an apology.

Bob 10MY (Sept 09) TD4 HSE Auto in Stornoway Grey (Now Gone)

08 FL2 TD4 SE Manual in Rimini Red (Now Gone)

Would certainly seem I'm not alone it would also seem they are pretty much untouchable as far as complaints go. FL2 TD4 GS 60 reg Facelift - so many issues
2019 DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental
Now greatly regret selling the Outlander. MPG of the FL2 is atrocious and so are the fuel bills. Fun though 😎
Couldn’t afford the fuel bills so back to an older Mitsubishi Outlander PHEV. Significantly better than I remembered it to be…

Finally. The V5C arrived on Saturday and I dropped it off at the dealers this morning. They assured me the refund would be done today. I am checking my balance regularly

Will update when it's all done FL2 TD4 GS 60 reg Facelift - so many issues
2019 DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental
Now greatly regret selling the Outlander. MPG of the FL2 is atrocious and so are the fuel bills. Fun though 😎
Couldn’t afford the fuel bills so back to an older Mitsubishi Outlander PHEV. Significantly better than I remembered it to be…

fingers crossed then Chuckles

The money is in and the whole saga is closed.

The consumer rights worked, which is nice.

Thanks for all the advice folks. FL2 TD4 GS 60 reg Facelift - so many issues
2019 DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental
Now greatly regret selling the Outlander. MPG of the FL2 is atrocious and so are the fuel bills. Fun though 😎
Couldn’t afford the fuel bills so back to an older Mitsubishi Outlander PHEV. Significantly better than I remembered it to be…