Over the last couple of months, it's been getting harder and harder to connect to internet pages on my ipad - I keep having to reload the page and at some times of the day it's been near impossible. Also been having buffering problems on my smart TV when watching catch-up programmes. Last night was the final straw as I was having to connect to the internet over 3G by tethering my iPad to my iPhone. I contacted EE who ran some tests and made some adjustments from their end (had to leave router switched off for two hours) and now......it's flying! I've gone back up to 37Mbps (which is what it was when I got fibre a year ago) from the sluggish 6 or 7 Mbps I was getting. I always put the slow speed down to the fact that I am running 2 iPads, 2 iPhones, 1 laptop, 1 smart TV, 2 kindles, 1 Roku box, 1 Amazon fire TV box and my CCTV system. No buffering on the TVs now and first-time quick connection to every internet page.

I have a theory that they (internet providers) gradually slow your speeds down to make up for those that are paying more for higher speeds and you just have to complain every now and then to keep your speed up. From now on I'm going to monitor my speed on a weekly basis and if it starts to drop, I'll be on to them! Past: FL2 TD4 HSE Auto
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Unless you have F/O to the house direct you will be on copper from the junction box, this can be up to 2km away, though with 37mb I suspect it is under a 1km, the copper can have a fault and the data signal only needs one of the copper pair to work. Best listen to the phone line on a direct line, not a walkabout phone for crackles, if the data signal is breaking up on the copper wire side the exchange equipment degrade the speed in an attempt to get a continuous data stream, ( slower speed tends to be more reliable though to all intents and purposes a slow speed becomes useless) Though you have EE your internet is through Openreach equipment, even more so now EE is a BT company. There is a requirement to fix phone lines in 48 hrs, whilst there is no requirement for internet to be fixed in any time scale  my PC is slightly to the right of Genghis
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Steve D wrote:

I have a theory that they (internet providers) gradually slow your speeds down to make up for those that are paying more for higher speeds and you just have to complain every now and then to keep your speed up.

Try unplugging your router now and then Do it now ! Your a long time dead !!

I tried turning it off, waiting a few minutes, then switching back on a couple of times before I called them. Tried a speed test and best I could get, when it connected, was 0.021Mbps. When on the phone, they told me to unplug it for a few minutes while they changed some settings at their end, which I did. Switched back on and I was getting 21Mbps. He said that confirmed what the problem was and told me to switch it off for two hours while they did something else. When back on, it was constantly showing 37Mbps. Before this, it was almost impossible to connect to a web page at the first attempt. Could take up to 4 or 5 refreshes to get the page open. Same with the wife's iPad. Since last night, every page opens up first time, every time straight away. Happy days - so far! Past: FL2 TD4 HSE Auto
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sound to me that they put the brakes on your usage, possible mistake or you have gone over your allowance

I was having this with BT, 6pm came and my speed dropped to 3,4,5mbps and this went on for a good while, they blamed peoples usage, coming home logging in etc, but it turned out to be a issue at the exchange, now i drop from 60,70mbps to 20 or 30mbps

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As far as I know its unlimited. Despite having plenty of stuff connected to it, we're not heavy users by any stretch of the imagination - just general browsing, emails, a bit of shopping and a probably the odd film and half a dozen catch up programmes per week. No gaming, big downloads or constant films etc.

It used to cope with all that when we had 'normal' broadband - 6 or 7 Mbps, just that I got a better deal with Fibre with the same company so I changed to that. Past: FL2 TD4 HSE Auto
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ISP's only have limited bandwidth for each street cab, so if everyone in a 2 mile radius were all streaming films or gaming at the same time it would slow the whole network down. (for example Virgin currently have a large main network with 200G links, but the links down to the street cabs can be as low as 1G for thousands of users.

the kit in the exchange now monitors which links are using how much bandwidth (graphic intensive gaming (high b/w demand) versus web browsing (low b/w demand) and will throttle back the lower data users to accommodate.

if however your normally just a web browser, and then you try and stream TV for example and it slows down, the system cant adapt quickly enough and you get the poor performance.

having said all that, ISP's are known for sneakily throttling back in some areas to allow other areas higher speeds.

I have fibre to the house with a dual band WiFi router directly connected to the fibre box, I put my TV and desktop on 5GHz connection and the tablets on 2.4GHz. Reasoning is that everything near enough works on 2.4GHz band from mobile phones to garage door openers so interference can drop out internet connections regularly, whereas 5GHz is relatively untouched. Only downside can be that the higher frequency doesn't like solid walls as much as the low, but in my house it seems to work fine.

Having changed from Virgin cable broadband (not available where we moved to) to EE unlimited 40mbps FTTC I have to say that I am not unimpressed. No outages or noticeable slowdowns to date and currently showing 37.97 mb/s download and 11.76 mb/s upload speeds.

Decent package too with phone line, all calls (inc to mobile) and unlimited broadband for £34.xx per month.

That's what we're on. I think we pay less than that though. I paid the years line rental up front (works out to around £15.xx per month and then we pay £11.95 per month for internet and unlimited anytime calls inc. mobiles so around £27 a month. I was paying more for the same package with non-Fibre!

I've got my Smart TV, Roku, Amazon fire TV and CCTV connected to the router by powerline adaptors and everything else to the 5Mhz so I might split those up, Past: FL2 TD4 HSE Auto
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Last edited by Steve D on 17th Nov 2016 2:24 pm. Edited 1 time in total

on a good day with no neighbours using the net I power along at 4.5mb, so stop moaning and be happy. At work
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I'm with bt infinity 2 .. I get 76mb at my PC and it goes off the scale on my iPad app .. sometimes it goes down to virtually nothing so I unplug the router and it comes back .. switching it off does nothing. Do it now ! Your a long time dead !!

Only get typically 3.2mb according to speed tests & I'm only 1 km from the exchange, but it is a lot slower than this at around 800kb according to my computer when things are being downloaded.

Travelling around NSW the mobile phone did not work at all across the state other than in some country towns where it occasionally worked. Procrastination, mankind's greatest labour saving device!

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At lot of internet providers monitor the lines and drop the speeds to the most stable connection.

If you are a light user this may mean that you get a little more restricted.

My advice would be to phone and complain, they will then reset the connection so try to make sure you hammer it for a couple of days after the reset