Posting this here with permission from Martin...

About 3 weeks ago the AB went into Taggarts to have a couple of niggles dealt with and for the front brake flexi recall to be carried out.

The first problem has been ongoing since the car was new, and every other time it has been in they've always sent it home saying they weren't able to replicate the fault. When on the motorway doing 70 - 75mph, if you opened the window and shut it, it didn't seal. Last time it was in for a service in April they decided to email Land Rover and ask for guidance as they couldn't find a fault. Last time it did it I video'd the noise on my phone so that they could see I wasn't making it up. 3 months passed and we didn't hear a thing from them so I phoned them and was told to book it in again. This time I involved Land Rover as it was getting tiresome going back and forth for the same thing. Finally, they changed the door seal and thankfully it appears to have cured the problem.

The second problem was when trying to start the car it was repeatedly clicking 3 or 4 times before it started. Again, this was reported at the service, but again, they were unable to replicate the fault. When I climbed in it to start it when leaving the dealer it clicked 3 times. I video'd this on my phone also as you could guarantee when it was cold that it wouldn't start. Anyway, when it went back in we got a phone call from Sharon on the service desk saying "We can't replicate the fault and there's no faults logged on the ECU so there's nothing wrong with it".

When explaining that I didn't believe the ECU would log a failed attempt to start as the engine didn't actually turn over she got quite defensive and border line rude telling me that I was wrong and implied that I didn't know what I was talking about. Apparently she'd asked the workshop manager who had confirmed she was right. Anyway, they eventually after having the car for 3 days managed to replicate the fault and replaced the starter motor.

When we went to collect the car I noticed that there was quite a noticeable stone chip on the leading edge of the back drivers door that wasn't there when it went in. It looked like they'd opened it and clipped it on the pillar of a ramp or something. As it's a dark coloured car and the chip was bright white it stood out like a sore thumb.

The service manager and workshop controller came out to look at the chip in the carpark before we left and were very apologetic and said they'd get it in and sorted. Brian the service manager asked if we could wait for just over a fortnight as he wanted to be there when it was done so that he could ensure it was right before we collected the car. Despite his request, he was nowhere to be seen when dropping the car off, and when collecting it today he walked straight passed us without even acknowledging us.

Between booking the car in for the remedial work originally and it going in there was a space of 2 weeks. We had previously spoken to them about changing the car for an L405 AB. We asked if they could organise an L405 demonstrator for us to have for a day when ours was in. When at the service desk they handed us the keys to a Discovery Sport stating that the Range Rover was out and no others were available, despite there being 5 sales cars right beside the front door.

By the time we collected the RR it had been in the dealer for 4 days and nobody could tell us how to upgrade the sat nav. Sharon was adamant that we had to go to Navteq to buy the maps despite Navteq not actually existing any more. Here who now do the system clearly state on the website "contact your dealer". Even with this printed and on the table in front of her she was still saying that Taggarts can't help but she'd look into it and call us back. She never did.

Anyway, the car went in on Monday this week to have the chip sorted out. Again, when booking it with the service manager we requested an L405 demo, this time we were given an Evoque with 500 miles on it, we climbed into it to see the Diesel light on and a range of 35 miles on it.

We were told that the smart repair guy would just touch in the chip on our car and that would be the end of it. We asked them again, for a 4th time to look into updating the sat nav. Anyway, 48 hours passed and we got a phone call to say the car was ready. When asking about the sat nav, again, nobody knew what was going on. Apparently they've never updated the sat nav on a 12MY car before and they're different from all the others. They've now ordered a USB stick which can take 14 days to arrive so they need the car again.

When we went to get the car today we were told that they ended up painting the entire door. When we got there it was parked in the shade, a quick look at it and the colour match looked great. When we got it home and parked it in the sun my heart sank... This car has been detailed every 12 months and there isn't a swirl visible on any of it. The paint was perfect. Despite there being a "Do No Wash" sign in the car they've washed it with a brush or something as most panels now have swirls on them, however, the back door that was painted looks like it's been washed with a brillo pad, the leading edge of the drivers door and of the rear quarter have been caught by the machine polisher and the door is just covered in buffer trails. As well as that there are scratches on the door that you can click your finger nail in!!

Here's a few not great pictures of the paintwork. When I rang them and complained they said "It's the same guy we use to prep sales cars, he's usually very good". This car is now in worse condition then it was in when we dropped it off. I've told them that it's to be resolved by the detailer that we use regularly at their expense. Yet again, we need to wait for a phone call from the service manager.

Also, despite there being a "Do Not Wash" sign they've washed the whole car rather then just the panel they needed clean.

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I've never heard anything good about this garage, so much so that when I was looking for my freelander I didn't even contact them. Do it now ! Your a long time dead !!

That is a mess!
Have you tried Ryan at LR Customer Relations to help you get it sorted? 2011 SD4 HSE Auto
(Previously 2007 TD4 XS Manual)

Apologies for the lack of replies, I've been away for the weekend.

I've PM'd Ryan through the FullFatRR forum, he referred it to the owner of my case, a Nancy Bowers at LR who has been brilliant. She sympathises every time you speak to her and has apparently raised this at a higher level. It's a shame the higher level aren't as sympathetic as she is!

David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver with Jet Leather
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

After telling Taggarts that we didn't trust their "guy" to repair the damage to the car, they agreed to send it to our guy who we've used many a time and have never had any reason to complain. The paint on the car is now flawless again. Despite being asked not to wash the car, and instead of washing just the panel they were repairing they brush washed the entire car meaning the whole car needed a full paint correction.

Anyway, here's a few before and during pictures.

Before:

Flippin eck, what a nightmare for you. Glad its all sorted

Certainly took long enough for it to be put right. They agreed to do an update on the sat nav as an apology for the problems that they caused. Land Rover apparently agreed to cover 50% of the cost as long as Taggarts covered the other 50% which doesn't seem right given all of the problems were caused by the retailer.

Anyway, the Range Rover went in on the Monday morning for the update to be completed. We were given a 4.4 TDV8 Autobiography as a demonstrator whilst the Range Rover was in. The other RR was meant to be going in on Tuesday to get the front brake hose recall completed.

Anyway, Tuesday came and went so on Wednesday morning I called the dealer. Apparently their laptop wasn't running the right software so they needed to update it overnight as the update takes 8 hours... The next day apparently the firmware on the car wasn't right and they managed to corrupt the head unit during the update. The LR Factory spent 4 hours working on the car remotely to resolve that issue on Wednesday. Thursday morning came and they were finally ready to try the download again. This time it worked successfully. The other car then went in on Thursday afternoon and was ready to collect on Friday morning.

Anway, we had a full week to get to grips with the new model.

PS Nice car BTW....a bit of car envy here

We actually use the FL a lot more then the RR. FL has done 12k in a year, the RR has done 11k in 3.5 years

David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver with Jet Leather
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior

I bought my car from these guys and it has been a troublesome beast. They were however quite helpful. But I wouldn't use them again. FL2 TD4 GS 60 reg Facelift - so many issues
2019 DS. Terribly unreliable.
Sold DS for a 2021 Mitsubishi Outlander PHEV. Fingers crossed....
Sold Outlander for a 2014 SD4 SE Tech because I’m mental
Now greatly regret selling the Outlander. MPG of the FL2 is atrocious and so are the fuel bills. Fun though 😎
Couldn’t afford the fuel bills so back to an older Mitsubishi Outlander PHEV. Significantly better than I remembered it to be…

My next-door neighbour bought a Discovery 4 from Taggarts. About a week later he got a nail in his tyre. He came to ours so that I could put the spare on for him. After dropping the spare wheel down it was found to be illegal and flat.

This guy is an on-call Doctor who uses his car for work, and has family in Skye so is quite often miles from anywhere. I'd of been seriously hacked off if it were me.

David. 1997 Range Rover 4.6 HSE in Oxford Blue with Ash Grey Leather
1997 Range Rover 4.6 HSE in Rioja Red with Lightstone Leather
2006 Range Rover Supercharged in Zermatt Silver with Jet Leather
2007 Freelander i6 HSE in Izmir Blue with Ebony Leather
2012 Range Rover 4.4 TDV8 Autobiography in Baltic Blue with Sand Interior