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![]() | Home > Wheels & Tyres > Wrong tyre fitted, should I complain. |
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Steve D Member Since: 19 Jan 2013 Location: Essexshire Posts: 4109 ![]() ![]() |
I'd take option 1 but get it in writing first that you will get a full refund as well as courier costs. |
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BossBob Member Since: 30 Sep 2010 Location: Bristol Posts: 1449 ![]() ![]() ![]() |
Bathwick tyres didn't impress me when I asked them to swap a tyre from a steel spare to an alloy. They didn't even offer a price to do it. I drive by them to go to a small one site tyre fitter. |
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wurzel153 Member Since: 18 Dec 2011 Location: Gloucestershire Posts: 301 ![]() ![]() |
I definitely will not use them again, also my wife's family who have always used them will no longer do so and they will let there friends know.
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cqr Member Since: 05 Mar 2013 Location: kent Posts: 1308 ![]() ![]() ![]() |
After being a mechanic for 16 years I learned it's hard to get a good name
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Lightwater Member Since: 21 Aug 2014 Location: Sydney Northern Beaches Posts: 4924 ![]() ![]() ![]() |
Any business is only at good as it's last happy customer.
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Uncleron Member Since: 08 Mar 2013 Location: Glasgow Posts: 98 ![]() ![]() ![]() |
Mmm - On thinking about this and if they are taking that long just to get a confirmation e-mail to you I would be very wary of flinging more money at this and rely on a refund from them any time soon without a battle especially if the specific tyre is more expensive fitted locally that they could 'allegedly' do it for.
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wurzel153 Member Since: 18 Dec 2011 Location: Gloucestershire Posts: 301 ![]() ![]() |
Nearest fitter to me is 110 miles away.
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Lightwater Member Since: 21 Aug 2014 Location: Sydney Northern Beaches Posts: 4924 ![]() ![]() ![]() |
It is worth making a claim. Ok, it is going to cost you, but you create a lot of administration & expense for the company, & this is the point. Be a pain in the ar-- & waste lots of their time, i.e. money. They may just eventually see the bad public relations issue. Procrastination, mankind's greatest labour saving device!
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taztastic Member Since: 03 Feb 2011 Location: North West Posts: 8652 ![]() ![]() |
Perhaps as well as having 'sponsor' banners, maybe Martin should set up an 'avoid' banner |
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Uncleron Member Since: 08 Mar 2013 Location: Glasgow Posts: 98 ![]() ![]() ![]() |
Agree - I would also see a 200+ mile round trip as too far to resolve what is their issue.
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wurzel153 Member Since: 18 Dec 2011 Location: Gloucestershire Posts: 301 ![]() ![]() |
Update. All resolved, had wrong tyre removed by a different fitter, correct tyre put on �15 cheaper than before. The wife was driving past bathwick so dropped the Eco contact off and got a refund. What a faff. |
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Steve D Member Since: 19 Jan 2013 Location: Essexshire Posts: 4109 ![]() ![]() |
Glad it all worked out for you. I bet you're relieved. |
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wjohnm Member Since: 10 May 2014 Location: Glos Posts: 84 ![]() ![]() ![]() |
Well I regretted NOT using Bathwick as I went to the one nearly next door (ETB) after 1 hr wait, with no seat to wait on) they tyres were done, after paying they aborted the drive out. They had fitted stick-on weights which fouled the caliper!! Then when I got home I could not get the boot open - they had shut the spare wheel cover strap in the lock. No way of getting it open. Fortunately when I drove across to see how they would get it fixed all the potholes here must have squashed the strap and it opened. ![]() Still it seem minor inconvenience comparedto yours. FL2 11 S Black 😂 Gone Disco2 TD5 GS |
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