I really can't believe the stupidity of the Dealer I have been liaising with for my new FL2

After spending quite some time in the showroom trying unsuccessfully to negotiate a deal, they rang me last week one evening to say that they had a special offer for me, a brand new TD4 S Auto for £260 p/month with a £3k deposit but they needed a decision that day as rates were changing from July 1st. Sounded too good to be true so checked and double checked, they confirmed it all verbally and I placed an order and gave them a deposit over the phone there and then.

They rang me today to arrange delivery/handover and said there was a 'minor problem' with the figures. The business manager then spoke to me and said he had cocked up the figures and had forgotton to include the part/ex balance

As a result they now want me to pay an extra £125 per month

Oh dear bad news......not quite.

The sale price that was advertised to you is the price you pay, from memory I think it's covered under the trade description act.

I had a similar experience with a major motor dealer in Turriff. I was browsing their website when I noticed a nice motor that was advertised well below book price, as I had seen it at the advertised price they were obliged to sell it to me at the advertised price. There was no way they could legally get out of it.

Have a word with your local CAB office and see what they say. And if you live in Scotland verbal is as good as written when it comes to a court case.

Keep us posted.

what a set of

It sounds like they have not included the outstanding balance from the trade in from what your saying

I honestly don't know how you stand with it been a verbal quote, but do your best to hold them to it which I think you struggle with TBH.

If the extra figure is viable, get them to rework the figures giving you the very lowest rate they can offer and writting off commission/profit etc, and throw in free services for the equivilent extra outlay your going to have to live with. Worth a try

If you have ordered the car they'll have to pay LR for the car now as it common pratice to pay for them this way especially if the car has been registered with the DVLA in your name (it's no longer a new car) with it been so close to the collection date. This will give you a strong bargining point. Former Mod/Member, with the most post & Chicken George Arch nemesis

I have no legal come-back as I was only given a verbal monthly repayment cost (based in England). The price of the car hasn't actually changed, they just miscalculated the monthly payment. It was all verbal, if I had a written contract I could take action but think I am stuffed.

They have offered me an ex-demo GS Auto which is £50 per month less (but still more than I was quoted), considering it but will be pressing for loads of freebies to be thrown in.

Name and shame and look at other dealers

I think AM at York had some deals written on the windows of a couple of FL2 in their showroom, not sure which models though and the actual cost

You could look for a ex demo, low milage  Former Mod/Member, with the most post & Chicken George Arch nemesis

It's funny how these things never work in our favour isn't it?

Imagine the dealer phoning and saying "Oh we made a cock up with the fogures but guess what? It means you are £125 a month better off! Not bad eh!"

Yeah right

Nothing, will ever surprise me about the incompetence of dealers.

Treat 'em like idiots from the outset, you wont be dissapointed.

Worst incompetence I've ever encountered in a dealer was buying the current car from a well know LR dealer in Stockport.

If there are any good guys reading then I'm sorry but in my book you're all tared with the same brush until you prove otherwise. Bitter .... me .... no ..no ... no ... no .... YES

A friend just had a similer experience with BMW/Mini

The vehicle was registered and ready for collection when the dealer told them they had made a mistake - so they walked away and the dealer reluctantly honoured the deal

I might be wrong but I thought all finance quotes have to be in writing now - possible misselling case

Unless they honoured the original deal offered to me I would be extremely reluctant to continue dealing with them.
Tell them to honour the deal or look elsewhere

I hope you get it sorted. The future's bright, the future's........Tambora Flame!!!

Not quite the same maybe but....
I was offered a very good price for my HSE which according to the stealer and paperwork was not fitted with the particle filter. Just before I should take delivery I was informed that it had in fact a factory fitted particle filter, which would increase the sale price by ca. £500 and I was asked to meet them half way
I of course refused and they had to accept - so I got an even better deal  2007 Freelander 2 HSE TD4 Manual with Premium Pack & Moonroof.
Stornoway Grey with Ebony Black Pleather, Clear Indicators, Body Side Mouldings etc.

Avtur, yes there are good guys reading this!

Cotefarmboy - if you want to scan and email me the order form then I will see if we can get anywhere close for you.

I can understand your fustration, and I think perhaps the emphasis was a little too much on registering the vehicle before the end of the month to qualify for the deal and not enough on getting the order form and paperwork right for you.

Hopefully you can resolve it, but if not then I'm glad to see what we can do.

James

Thanks James

Never got an order form as it was all done over the phone. Went back in this morning and they can't honour the deal as they missed £5k from the figures

Looking at alternatives as we speak.

As there was no order then they can't keep a deposit (if given)! If you wnat to give me the full details inc PX then I'll have a look at it for you.

James