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npinks



Member Since: 28 Jun 2007
Location: Ls25
Posts: 20090

United Kingdom 
LR have introduced a 2 years parts warranty

Just read this and thought I would pass it on

The Large One wrote:
Just heard this so passing it on

LR have introduced a 2 year parts warranty system on all parts and accessory's purchased from 1st April 2014 (They back dated the scheme)

so any part purchased from that date from a Genuine LR supplier with have a 2 year warranty for manufacture defect or failure
if replaced at a LR authorised repairer or dealership the labour will also be covered
if replaced by Non authorised repairer then you will have to cover the labour cost

great step forward
 Former Mod/Member, with the most post & Chicken George Arch nemesis

Post #228669 9th Jul 2014 9:20 am
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athelstan



Member Since: 03 Nov 2009
Location: Reality
Posts: 2658

Is there an official LR announcement document or Press Release to establish this as a "fact", and, is this a global action or just for the UK Question

The reason I ask is that here in CH whenever you have a "warranty" issue historically our experience has been that the initial Swiss response has 100% been: "that's not covered etc etc." Evil or Very Mad

As you state, this would indeed be "a great step forward" and builds confidence in the brand Thumbs Up

Post #228675 9th Jul 2014 9:46 am
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npinks



Member Since: 28 Jun 2007
Location: Ls25
Posts: 20090

United Kingdom 

This came from Nick, who was until recently the parts manager at LR Yoevil

Would be good to see an official LR Statement to make it fact as you say Thumbs Up Former Mod/Member, with the most post & Chicken George Arch nemesis

Post #228683 9th Jul 2014 10:41 am
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duckworthparts
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Member Since: 02 Mar 2009
Location: Lincolnshire
Posts: 1131

i can confirm this is correct

Should any genuine Land Rover part or vehicle accessory require repair or replacement as a result of a material or manufacturing defect, the part or vehicle accessory will be repaired or replaced free of charge by a Land Rover dealer. Labour charges will only be reimbursed if an authorised dealer carries out the repair or replacement.’

Effective from April 1st 2014, local market terms and conditions are now as follows:

The warranty period commences on the date of delivery of the part or vehicle accessory and is applicable for a period of 2 years or the stated service life of the part or vehicle accessory, whichever occurs later. Sophie Alltoft

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Post #228686 9th Jul 2014 11:07 am
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athelstan



Member Since: 03 Nov 2009
Location: Reality
Posts: 2658

Thanks Dan
Good to know that last order of mine from you is covered until Spring 2016? Wink

ps: I enquired locally - still no response on this issue - not surprising my UK supplier of parts is more efficient than the Swiss just down the road.

And, not forgetting Mr Pinks for reporting this important step forward by LR. Appreciated Thumbs Up

Post #228705 9th Jul 2014 3:07 pm
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npinks



Member Since: 28 Jun 2007
Location: Ls25
Posts: 20090

United Kingdom 

Cheers Dan Thumbs Up

Trying to work out what parts i've needed since April, Laughing Former Mod/Member, with the most post & Chicken George Arch nemesis

Post #228712 9th Jul 2014 3:36 pm
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duckworthparts
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Member Since: 02 Mar 2009
Location: Lincolnshire
Posts: 1131

certainly are covered until then Thumbs Up Sophie Alltoft

Send a paypal payment direct using this link www.paypal.me/duckworthparts

www.duckworthparts.co.uk
Facebook: https://www.facebook.com/duckworthparts/
My Direct Line: 01673 849873
Email: sophie.alltoft@duckworth.co.uk
Supplier of Genuine Land Rover & Jaguar Parts For All Models

Can also supply OEM & Aftermarket parts

Post #228713 9th Jul 2014 3:37 pm
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