Just got my online bill from BT and found it had gone up by 50%!
Broadband had gone up by a small amount, but they had added new charges for some sort of answering service I've never used and for telling me that the number calling is (usually)" withheld", "out of area" or "international".
When I finally got through to them, apparently they wrote to me about this, but if they did then the print was extremely small! Have now cancelled these new services and am back to a sensible charge (I hope - new bill in "24-48 hours or so").
If I hadn't checked the bill I wouldn't have noticed. Just mentioning it in case you are in the same boat.

just checked mine, and rental has shot up !!

still waiting on phone to contact them while typing this...............listening to music !!

looks like they have duplicated some of the rental charges on the bill ?

Iain

So far I've had two e-mails telling me that they have removed the advance charges for services that I don't want/haven't ordered, but this isn't showing yet on my online bill. They don't seem keen to remove these extra charges for the previous month though. Methinks a switch to another provider may be on its way.

I'm with Sky for my phone and broadband and never had a problem with them, no extra charges etc. My only bad experience with BT was when trying to get my old house reconnected after leaving vigin media was that nobody answered the phone. It took me 4 days of trying to get through before I finally spoke to somebody. Poor customer service for someone wanting to use BT! Black MY2013 SD4 GS Auto, Wood Company Armrest, Freel2 sticker.
Gone MY2010 Freelander 2 Manual TD4.e S, Alaska White.

Got rid of my house phone 4 years ago with all of us having moblie phones, so now just use Virgin with no line rental for the internet.line rental is a rip off

These where advertised a little while back ( I read the small print ).... so I pulled 1571 which to my mind will cost them all the calls they did profit from when a voice mail was left.

As for the rental - this should only have gone up a tad but I will check so thank you for the advance warning.

T Terran



'The' Car For The Modern Day UK Roads ( ie all the pot holes )

'A Freelander that leaks oil is just marking its territory' - Wise words

Now a member of the FL2 'Silly Bill' Club

I pay my line rental annually, so that wasn't an issue. The calling plan charge has gone up slightly, but it's the sudden appearance of new charges - and two months' worth at that - that rang the alarm bells. The thought of ditching the landline completely had occurred to me - I'll look into it now I think.

I have to use a land line as my house seems to be in a "dead zone" for radio signals. Even the Freelander radio goes mushy when I pull up outside!. I therefore use "Plusnet"for my broadband and land line phone. ("Good honest broadband from Yorkshire") Far more user friendly than BT who have made unbelievable c**k-ups in the past. Yet ironically, owned by them! I pay annually for the line rental too. 10MY (Sept 09) TD4 HSE Auto in Stornoway Grey (Now Gone)

08 FL2 TD4 SE Manual in Rimini Red (Now Gone)

Just had the same with BT.
They are behaving like all large service providers by getting money out of us by stealth.
It's misleading and almost cheating.
They haven't got the guts to tell us straight  Another member of the failed FL2 clutch/DMF club, twice.

It just doesn't occur to them that they'll lose customers from this. Or do they rely on us all being too lazy to do anything about it? Not to mention the people who never check their bill and will go on paying over the odds.
Refunds promised on the phone still not showing on my online bill, but then the bill is also still showing the phone number of the house I left six months ago, so maybe I expect too much.

Very impressed with the French system. We are with Orange France (as are most people here) and for £35 a month we get broadband, a mobile contract (100 minutes a month), TV box plus unlimited free phone calls to 100 countries in the world at any time. Means we can phone family in the UK for free at any time. John
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Land Rover Series One
Triumph Rocket 111 (sadly gone!)

They have to get back the money they spent setting up BT Sport and buying the content. They can't put it all on the subscription so it looks like we are all paying. Time to change I think. GONE - '07 TD4 GS manual Zermatt Silver
LONG GONE - '55 Norton Dominator 99 SS cafe racer

Anyone managed to get the charges waived? I suppose your on a sticky wicket when they either emailed you or sent a letter outlining the changes. I got the two chargeable services stopped when I got my bill, although it annoys me one was free for 12 months anyway, all you had to do was ask, but if you didn't, you got charged.

had mine sorted out ok.

seems BT have been previously providing some services free, and now have decided to charge for them.

customers were informed of the proposed charges and it should not have come as a surprise. ( was to me !! )

nothing sinister, just a change of policy, and BT still giving good value and service as always.

Iain

As above, they have (they say) refunded advance charges for this month, but are still charging me for Jan. It's only a couple of £s, but it's still annoying.