JD Power's dealer satisfaction survey has just been published:
http://www.telegraph.co.uk/motoring/pictur...-2013.html

There are some here who won't believe it, but Land Rover came 5th (out of about 27), beaten only by Mercedes, Honda, Lexus and (top) Jaguar.

Maybe they're not as bad as we think!

I can honestly say my dealer Pentland Cupar (Stratstone) have been fantastic over the years. It's good to see the good dealers being recognised and being caught up with the bad ones. 21MY Defender 90 S 3.0 D200

That's a decent result for Landrover, considering the electronic complexity of most Landrovers. I bought my Freely from Harwoods at Edenbridge and they were excellent. I only moved away from them after I was not happy with wasting a day and paying for them to tell me that the Terrain Response thingy was broken , which is what I booked it in for them to fix. We also have three new Honda Jazzs in the family and Harwoods actually gave a better service in most respects than the Honda dealers.

Robin

I've been happy with both my supplying dealer, Stratstone Newcastle, and my local service centre, Team Valley. The salesman we dealt with at Stratstone is a green landing enthusiast, with a heavily modded 90. So life was much easier when we both understood each other.....

Team Valley LR come highly recommended for service and repairs....

si. wrote:

The salesman we dealt with at Stratstone is a green landing enthusiast, with a heavily modded 90. ....

So... that's a pretty tough hall, stairs and landing where you need a 4x4 to negotiate it!

... ...

Be true to yourself. That way happiness lies...

can you tell I've just started using Mrs Si's I-Pad, with it's auto correct changing words.....