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Home > Australia & New Zealand > Poor Land Rover Service |
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rchrdleigh Member Since: 18 Aug 2007 Location: Somewhere in the East of England Posts: 1601 |
Agree it's not a happy tale.
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4th Jun 2013 9:10 am |
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mikehzz Member Since: 04 Sep 2009 Location: Springwood Posts: 749 |
I paid for extended warranty and they knocked back a claim for rust in the rear door. I made a vow that I won't even buy genuine parts anymore. Land Rover is not getting anymore of my money. It's a common tale, they are burning repeat sales everywhere for the sake of a few hundred dollars. |
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4th Jun 2013 10:12 pm |
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egipp Member Since: 29 May 2009 Location: East Gippsland Posts: 230 |
What a shambles! You've every right to feel let down and badly treated. Could I suggest you email your forum input to both Land Rover Australia and Land Rover UK? I'm sure rchrdleigh is correct about the two operations being separate, but it is Land Rover's reputation that is being trashed by this sort of stupidity.
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5th Jun 2013 1:16 am |
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wasssup Member Since: 10 Nov 2008 Location: Brisbane Posts: 39 |
Thanks for the replies - I like getting other peoples perspective on my situation/ experience. To clarify a few points, I did try to keep my forum post factual about the fault and Land Rovers inability to fix it.. but:
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5th Jun 2013 2:06 am |
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cli Member Since: 02 Aug 2007 Location: Wandering and Occasionally lost Posts: 56 |
For the record
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5th Jun 2013 11:57 pm |
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michal969 Member Since: 01 Sep 2012 Location: Semily Posts: 185 |
Agree with cli - the only moment you would need a LR dealer is for a warranty issues,software upgrades etc. All other work such as routine mainteance ,oil changes,brakes,blets etc. can be done by any good independent as it is a routine work almost identical to any other car.As for the parts - most consumable parts such as filters,brakes,belts are not made by Land Rover but their suppliers who also supply these parts for aftermarket - for example brake pads LR branded are made for example by TRW or Teves (LR and other car makers have always more than one supplier of the same spare part so sometimes you buy pads from TRW sometimes from Teves).
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6th Jun 2013 6:07 pm |
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wasssup Member Since: 10 Nov 2008 Location: Brisbane Posts: 39 |
Thanks for the alternate perspectives, but I shouldnt have to fix the vehicle myself? or have mechanical knowledge, imagine if Land Rover Marketing said: 'the key to successful LR ownership is having mechanial knowledge' who would buy one? I want worry free motoring, not knowing I have to fix or service the thing myself. I live a very busy life, I took it straight the the Land Rover dealer because they are meant to be the 'experts' and just wanted the problem fixed.
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7th Jun 2013 1:04 am |
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devondave Member Since: 06 Dec 2010 Location: United Kingdom Posts: 224 |
What a terrible story of incompetance by LR Australia and their Agents. In my experiance the way to get something done to rectify the situation is to contact the head of the organisations. I have found that the person in question can be identified by a phone call. Please keep after them, don't let them get away with it.
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7th Jun 2013 6:59 am |
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Vesko Member Since: 18 Jan 2012 Location: Sydney Posts: 184 |
Very disappointing!
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8th Jun 2013 4:43 am |
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jaksbak@freel2 Member Since: 26 Dec 2010 Location: Fraser Coast Posts: 225 |
Yes, very disappointing. The experience I had when I contacted a LR Dealer when I had my first problem with my FL2 was such a let down that I will never use them for service, nor buy another vehicle off them. The vehicles are good but the after-sales service sucks. I have been directed to a company made up of ex-LR service people and intend to throw my money their way. This advice was a from a long term, repeat purchase, brand loyal Disco owner. |
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12th Jun 2013 9:17 am |
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FreddyFL Member Since: 18 Oct 2011 Location: Perth Posts: 11 |
Got to admit I've been less than impressed with the capability of the same dealership.
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24th Jun 2013 4:48 am |
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outlear Member Since: 15 Aug 2012 Location: Perth Posts: 10 |
Unfortunately in Perth we are stuck with Barbagallo my Freelander is going in for its first oil service later this month and I have to say from what I have read here I wish i could choose another dealer. |
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23rd Jul 2013 6:26 am |
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cli Member Since: 02 Aug 2007 Location: Wandering and Occasionally lost Posts: 56 |
Outlear,
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23rd Jul 2013 10:17 pm |
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outlear Member Since: 15 Aug 2012 Location: Perth Posts: 10 |
Thanks CLI unfortunately mine is on a novated lease and the servicing is included in the price through the main dealer. I will certainly try and find someone else to do the service at the end of the lease. |
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24th Jul 2013 1:06 am |
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