Took my Freelander into Statstone Hainault for some Warranty work this morning, arrived bang on 8am only to be told that it's not booked in for today, it's tomorrow. I was sure it was today but accepted I must have made the mistake. Never mind I'll bring it back tomorrow, after all it's only a hour and half round trip. Got home and checked my confirmation e-mail and guess what, it was booked in for today. I have just e-mailed their confirmation e-mail back to them and am awaiting a response. Just to add salt to the wound it's the 5th time it's been in for the same fault (loud crack from the nearside dashboard when going over a sharp bump), Drove a 59 plate Corsa with 50,000 mile on the clock the other day, felt as solid as a rock. Rant over, feel much better now.

This thread was more a rattle but it could possibly be the same area?

http://www.freel2.com/forum/topic10380.html?highlight=air+intake

Hope you get it sorted, there are many threads on here about Stratstones lack of care, maybe you can shop around for a better service.

you should suggest that the dealership starts to send text messages out as reminders, my dealer does and its nice to get a reminder, to bring driving licences etc also

i have mine in my paper diary and icloud diary also to double check

I hope they offer some sort of compensation for your wasted time, rescheduling of tomorrow etc etc Former Mod/Member, with the most post & Chicken George Arch nemesis

They did send an automated text last night at 18.30 saying see you on the 28th, unfortunately because I had already had the e-mail confirming the date and was aware of the booking I didn't look too closely at it and deleted it. although at that time of night who would I have contacted to question the booking date bearing in mind they all go home at 6pm. All I can say is it's a good job these dealer don't charge an exorbitant amount of money for this service.