Hess wrote:

How do you know this Nick is actually working for Land Rover?

I don't see any direct contact details, phone numbers, email addresses
or anything else mentioned.

I could call myself Hess@LandRover and post the exact same things, couldn't I ?

I find it rather peculiar that someone from the Land Rover Customer Relationship Centre
would start involving themselves on a public forum with customer complaints, issues, questions and
other posts.

First thing he/she wants to know when you contact is your:
- Full name
- E-mail address
- Vehicle registration and VIN/Chassis number.

I don't think it is wise to start sharing your Reg and Vin numbers
with someone claiming to be from Land Rover.

Car cloning anyone?

I'd be careful, not saying Nick is doing anything bad or illegal, but it would
be good to see some official details.

Never crossed my mind and already sent my details  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

On reflection and comments received I have amended my post

In 2000 I bought my first Lr after 2 years bad experience with a new Toyota landcruiser that was supposedly bomb proof compared to LR's

Between 2000 and 2010 I owned 6 brilliant LR's and a mediocre Jag - all new or nearly new as my sig shows and kept max 2 years. I saw myself driving LR's until the day I died or bought an electric scooter - hopefully another 30+ years

In 2007 I found these forums and started sharing my experiences of Lr and reading other members posts

In 2010 I came into some money and bought a nearly new RRS - to me the holy grail of LR's

It had missing wiring, defective paintwork, lit up like a Xmas tree regularly and kept losing power in dangerous situations like junctions and roundabouts but I put up with it because I had waited years for this car

This year I decided thanks to the reliability of my wife's 5 year old FL1 I would keep my RRS until the new Model came out instead of changing like normal and treated my wife to a new mini

6 weeks ago I had to call out Lr assist to a power loss/multi warning light that nearly ended in a rta on a roundabout - 2 days later it happened again

On the 15th of June 2012 during a routine service stratstone Pickering lifted my RRS with the wrong equipment and it fell sideways against the pillars causing bodywork damage

I was assured it would be as good as new once repaired but I did not want a damage repaired vehicle and asked for a replacement

I spent 4 weeks stressed waiting for a deal/vehicle to be agreed culminating in the break down of the 2012 vogue courtesy car and return of my RRS temporarily while they sorted a deal/vehicle

My vehicle was not repaired as good as new and broke down first night returned

Lr assist came out and fixed it for second time in 5 weeks and it broke down again the day after

During the last 6 weeks I have had assurances from LRCS, service manager, dealer principal and Lr assist but so far seen none fulfilled

I have been put in a position where I need to sell my wife's new mini at a loss to free funds to replace my vehicle damaged by the dealer and poorly built by Lr at a loss  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Just discovered Nick has been on http://babyrr.com/forum/Thread-Hi-Everyone since August 2011

Now why would evoques get priority  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Evoques are a whole new venture and one that the Owners, TaTa, will be closely watching, as their reputation is at stake with that car, the previous models can be blamed on Ford, I suppose.
It also seems that Hailwood have got their act together? The problem cars semm to be predominantly Solihull models.

I like the Evoque 5 door model, it would suit me, I think, driving position needs a good long drive, have received a LRE voucher so will try the Evoque for fit and function.

RRS is very nice, some colours look wrong, making the car appear obese from the rear, overall a nice package in its latest form. I would have one at the drop of a hat if funds allowed, I hope you get your problems sorted, issues such as this should be dealt with swiftly, unfortunately, in Britain we have developed a culture of endless meetings with no one taking responsibility and ownership of a problem from fear of a bo**ocking from a manager probably less capable than they are.

Good luck Muddy

"Evoques are a whole new venture and one that the Owners, TaTa, will be closely watching, as their reputation"

Doesn't that stink rather ! so just goes to show that L/R didn't take any interest in the FR2 reputation then ?
Every-time I contacted customer services it either took three days to get an answer or they were not interested !or blamed my issues on the TA-Ta take over ! why should that effect me ?

Its a shame because if someone had taken an interest in mine and actually realised something was seriously wrong which took 3 years to sort I may of had a different opinion.
All i can say is bu er buying an Evoque just to get an attentive service & after there best offer of 2K of a price for a new replacement as a gesture of good will that was even more insulting 17K to change to like for like with just 17000 miles and all the hassle !

I hope that for Muddy wheels something gets sorted & wish you much better luck and service than i ever got.
Just don't be to patient & polite like me !

Last edited by dunroof on 23rd Jul 2012 10:42 pm. Edited 1 time in total

I think I read lrcs have offered £2k off a new car or £1000 off 2nd hand, like the others said that's insulting when they achieved £5-7k off by haggling, but is the £1-2k then on top of that haggled price

Play nicely children, or Mr Pinky will be getting his whip out  ______________________
2011 Full Fat RR 4.4 TDV8
2012 FL2 SD4 Auto HSE
2013 Kawasaki Versys 650

Sorry Muddy, it's your thread, keep us up to speed with what happens

This Thread has been edited by the site admin team
Unnecessary Posts Removed

What did I miss  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

After a week of emails and text advising me dealer principal will ring tomorrow to sort my ongoing 7th week of hell - I am still waiting for a call

Dealers website has now changed from Stratstone to Hatfields as I expected

Still no response from Nick@landrover (allegedly LRCS) and my allocated LRCS representative has gone on holiday for 2 weeks

Please can someone remind me why I bought JLR for the last 12 years and what is the point of supporting british manufacturing when you get service and products

Its not just me though http://landroverhell.com/

16379 views  Wanted a Series 2 LR since childhood but previously owned MY16 Disco Sport HSE TD4 Auto, MY13 RR Sport Black Edition TDV6 Auto, MY10 RR Sport HSE TDV6 Auto, 2007 Freelander 1 Freestyle TD4 Soft Top, 2009 Freelander 2 GS TD4 Auto, 2007 Freelander 2 GS TD4, 2004 Disco 2 Metropolis Auto, 2002 Disco 2 GS, 2000 Freelander 1 SE TD4 SW

Still hoping for a S2 one day!

Last edited by muddywheels on 23rd Jul 2012 2:15 pm. Edited 2 times in total

npinks wrote:

This Thread has been edited by the site admin team
Unnecessary Posts Removed

I did warn you  ______________________
2011 Full Fat RR 4.4 TDV8
2012 FL2 SD4 Auto HSE
2013 Kawasaki Versys 650

Last edited by dunroof on 23rd Jul 2012 10:33 pm. Edited 1 time in total