Hello EveyOne, I bought this used car end of last summer from hillendale in Pendle lancs.
I was gonna buy it through there finance after part ex'ing my FL1. I signed the docs
and paid a deposit on my credit card.
I was then offered money at a much better rate (family stuff).
Went to the hillendale finance guy and told him 'I WILL BUY THE CAR FOR CASH, PLEASE CANCEL THE AGREMENT'
He said, NOT POSSIBLE, THE DEAL HAS ALREADY GONE THROUGH THE FINANCE COMPANY.
I went home and contacted the finance company directley. They didn't know me.
I told the nice lady i spoke to that as i had cash i wanted to cancel the credit.
Nothing to cancel she replied as we don't know you.
I asked her to record this conversation in case my paperwork did arrive.
Nearly a week later i got a phone call from her saying my paperwork had arrived from hillendale, but they would ignore it as i had already cancelled it.
Second service is due this month. Hillendale quoted £471. Phoned around LR dealers within 20 miles (there are
Prices £307 (on-line price) to £471 Such a vast difference. Showed this list to hillendale and asked for a better price
This was at the start of december.. still awaiting a reply.

Have chosen Cropley In halifax £325. First thing tomorrow morning.

Sorry for waffeling.... derryk My First Fl2 and it is a 2010 GS Auto in Grey
with Nice Leather and the Stereo
even has headphone sockets in the back.
Wish it had a heated screen tho..
Traded in a Fl1 for this.
Got a georgous Black SoftTailed Harley
for when the days get warmer .. Do days ever get warmer in Lancashire?

IIRC I was told when buying the wife's car that I could walk away right up until the point the finance documents were signed and i think these were signed on the day we collected the car Former Mod/Member, with the most post & Chicken George Arch nemesis

the way i understood was that you have a cooling off period with finance i think if you sign on the dealers premises i think it may be 24/48 hours if documents are signed off the dealers premises i think you get 7 days to with draw or somthing like that as for servicing did you not ask stratstones at bury to price match you may pass them to get to halifax  rainy-city
xs

derryk wrote:

it.
Second service is due this month. Hillendale quoted £471. Phoned around LR dealers within 20 miles (there are
Prices £307 (on-line price) to £471 Such a vast difference. Showed this list to hillendale and asked for a better price
This was at the start of december.. still awaiting a reply.

Have chosen Cropley In halifax £325. First thing tomorrow morning.

Sorry for waffeling.... derryk

bigalf1961 wrote:

the way i understood was that you have a cooling off period with finance i think if you sign on the dealers premises i think it may be 24/48 hours if documents are signed off the dealers premises i think you get 7 days to with draw or somthing like that as for servicing did you not ask stratstones at bury to price match you may pass them to get to halifax

Maybe someone with Legal knowledge could advise

I think all finance agreement have a cooling off period, in which time you can cancel and make other arrangements to pay At work
At home

"I can't always believe facts I read on the web" - Charles Dickens

winner by default of the tractor vs caravan race

I though it was 28 days cooling off period on all credit agreements.

Ghyllie oo! Shiney!
____________________________________________
55 Nissan Navara SE Black - My Toy.
08 Freelander 2 XS Santorini Black - Her Majesty's Toy.

Ghyllie wrote:

I though it was 28 days cooling off period on all credit agreements.

Ghyllie

MartynB wrote:

derryk wrote:

it.
Second service is due this month. Hillendale quoted £471. Phoned around LR dealers within 20 miles (there are
Prices £307 (on-line price) to £471 Such a vast difference. Showed this list to hillendale and asked for a better price
This was at the start of december.. still awaiting a reply.

Have chosen Cropley In halifax £325. First thing tomorrow morning.

Sorry for waffeling.... derryk

let us know how you get on with Copley, we got our car from thei other ( Perry's) dealership in Huddersfield but would like to go back to Copley if they are any good

bigalf1961 wrote:

the way i understood was that you have a cooling off period with finance i think if you sign on the dealers premises i think it may be 24/48 hours if documents are signed off the dealers premises i think you get 7 days to with draw or somthing like that as for servicing did you not ask stratstones at bury to price match you may pass them to get to halifax

Sorry to hear about your experience, it's a far cry from when Copley was an independant with a guy caled Stuart as the owner, it was sold about 15 years ago I think and is now in the hands of Perrys , we bought ours used from their Huddersfield branch, and I think we will be going there for the next service as it was part of the deal. I'd wanted Copley's to be good as they are nearest dealer. Makes you think doesn't it they sell £80 grand cars and have that sort of attitude , I think they could take a lesson from Lister Park BMW  2009 GS Auto Zermatt Silver - Sold June 21 after 10 years of ownership

2016 Subaru Outback SE 2.0 diesel SE Premium Lineartronic Sold 2024 after 8 years and 80k miles . Best Car I ever owned !

2023 Toyota Hilux invincible X 2.8 Auto .

MartynB wrote:

Sorry to hear about your experience, it's a far cry from when Copley was an independant with a guy caled Stuart as the owner, it was sold about 15 years ago I think and is now in the hands of Perrys , we bought ours used from their Huddersfield branch, and I think we will be going there for the next service as it was part of the deal. I'd wanted Copley's to be good as they are nearest dealer. Makes you think doesn't it they sell £80 grand cars and have that sort of attitude , I think they could take a lesson from Lister Park BMW

I’ve had 2 similar experiences with a Merc I own. On both occasions they ticked oil change not done, despite charging for oil. I now ask to see the car and read the service book and service sheet thoroughly before paying the bill. The more prestige the car is the worst the service seems to be.
John

MANUFAN wrote:

I’ve had 2 similar experiences with a Merc I own. On both occasions they ticked oil change not done, despite charging for oil. I now ask to see the car and read the service book and service sheet thoroughly before paying the bill. The more prestige the car is the worst the service seems to be.
John

derryk wrote:

I guess the vacum cleaner didn't work properly 'coz the cup holder still had bits of wax in the bottom (from the zips on my bag) and bits still over the rubber mats.
My wife then noticed oiley fingerprints all up both A pillars (The colour is pale like the leather seats).
I returned to the showroom and complained. The mechanic came out and told me "I'VE NOT BEEN INSIDE YOUR CAR 200% GUARENTEED", so i asked how it got oiley fingerprints on it? "DON'T KNOW YOU TELL ME". (he felt and sounded agressive)

derryk

I'd be asking more questions - Pollen filter - due to be changed at 2nd service can only be accessed from inside the cabin as can the ODBC port to plug in machine for checking for due software upgrades and fault codes. I'm sure the also have to reset the service indicators from inside too....

If Copley are a LR dealership they are judged by LR on the level of service they give. They will lose their franchise if they are found to be charging for work that hasn't been done to standard. Other dealers take this very seriously indeed - I know because I've had a similar experience. Speak to the Dealer principal and tell him to get his finger out and get it sorted.


DR There's always a way forward!

2008 Freelander Td4 GS - Stornoway Grey - Now Gone - Sob
2011 Freelander Td4 GS 150 - Rimini Red - in its place - Better x far x 4!!