Bought first Freelander new from Rockside in Bury - on a finance package where there was a garunteed value at the end of three years, told them I did 40K a year. The computer program didn't let them put 40K so they put 25K, trusting like fool I just signed where asked, 12p per mile excess mileage.
Servicing was generally good, but argued about/refused every warranty issue - promised my self never to go back After 1 year got the servicing done by a local independant - Landranger, MUCH better.

Bought second Freelander from Guy Salmon in Stockport - wouldn't budge on price, but generally good feeling about the sale. Service treated me like a person not a mug, discount spares on sale or return for the Morrocco trip, never a problem with warranty, issues not always fixed first time but always fixed which is what matters.

Bought third Freelander from Bury - now Stratstones - G4 Freelanders are rare beasts so you have to get them from the dealer that has them, trust me I did try. Did my own finance, but to be honest they were not a million miles away this time. Serviced by Guy Salmon at Stockport - cos they do it right, they don't charge the earth (for a dealer) and most of all I trust them. Tangiers Orange - gone, missing her
Replaced by Ewok what a mistake - now a happy Disco Sport owner

ANDY131!!!

Don't panic about mileage. You only pay the excess if you hand the car back at the end of the agreement. If you keep or renew then they won't charge you for going over.  LL.B (Hons) - University of Derby
LOT (Lord of Time) - University of Gallifrey

The Doctor wrote:

ANDY131!!!

Don't panic about mileage. You only pay the excess if you hand the car back at the end of the agreement. If you keep or renew then they won't charge you for going over.

hunters derby..................rubbish

LRCRAZY321 wrote:

hunters derby..................rubbish

I have friends & family in Derbyshire, and they all say there's no "pride" in the service offered by that lot

Bought disco 3 and current freelander 2 from stratstone cupar and have ordered 11my freelander 2 from them. service has been nothing less than perfect both sales and aftersales and because i am a "loyal" customer the parts department knock a few quid off parts/accessories.

Bought mine from Cambrian Aberystwyth. A straightforward, helpful and efficient experience. They know their product, and the welcome is the same, both before and after your purchase.

We got a letter from LR yesterday - came from the UK (why not from LR Switzerland??)

It specifically asked if we would comment on the service of a certain official dealer and directed us online to a LR questionnaire portal. They gave us the access codes in the letter. If desired we had the options to remain anonymous, to permit additional copy to LR Switzerland and/or copy to dealer in question. We agreed to cc all parties. It will be interesting to see if we receive any feedback.

So perhaps Land Rover are paying more attention to the quality of their global dealer networks, and, maybe their IT department is monitoring comments on websites like this one.

I have had the same letter too.