I`ve just had a strange telephone call asking for me by name then " I`m told by Land Rover that you have a Freelander 2 - can I ask you a question, probably the only question about it?". I say "OK". He then says "On what date did you take delivery of your car? - Answer "29th March". He says "Thank you but I only want to survey owners who have had their cars between 30 & 65 days".
How bizarre. Perhaps they want the survey results before owners find out about the starting gremlins, etc.
Anyone else had the same call - and if you qualified for the rest of the survey, what did they want to know? Don`t drive faster than your angel can fly!

did he not introduce himself - i.e. marketing/research company name? If not, then I'd be concerned who it was asking

Can't be LR admin, as they don't seem to have any idea as to who actually owns an FL2 already, hence they keep contacting me to see if I'd like a test drive !

boiledgnat wrote:

Can't be LR admin, as they don't seem to have any idea as to who actually owns an FL2 already, hence they keep contacting me to see if I'd like a test drive !

In my experience of Land Rover Customer Services, when they call they ALWAYS tell you who it is and the call centre staff tell you their name and also tell you that the conversation may be recorder for training purposes. How can carbon have a footprint, it has no feet?
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I must admit to not catching the name of the organisation he represented, but he said it was on behalf of Land Rover and that they had supplied my details. I probably would have asked again if he`d gone any further with the questions.
It definitely wasn`t Land Rover - I`ve had the direct contact a while ago and she gave me all the details and direct contact numbers and an e-mail address in case there were any issues I needed to raise with them direct.
I thought that the 30 - 65 days was the strangest part of it. Do people change there opinions on day 66?
Nicam Don`t drive faster than your angel can fly!

I had a call like this nicam and it was 'alledgedly' on behalf of Landrover. It was mid my problems and thought it was afriend ringing to take the , as they asked was I pleased and could I spare 10 mins to help out on the research. They had my reg no and work phone number and dealer details. Shortly after I received a large form with exactly the same questions...typically, "Are there any squek/ rattles noises inside the cabin area? If so from where?, Have you encountered any problems with the stereo and or the phone hands free link?...etc. The guy knew the spec of the cars very well too as he knew what mine had on it including the extras???? So LR must have employed them.

My wife took a call from a person asking for me by name today and saying Landrover. She had great trouble in understanding him because of his accent. As I was out he said he would call back again. The number that came up on the caller display was 02088918940. Still waiting

waaxh03

I got the call today. It's from GfK Automotive who do a lot in the automotive market research arena. I was really looking forward to getting my two penneth in when I was 'disallowed' for having my FL2 for more than 65 days. I quizzed the guy on why this limit had been set, but all he said was 'thats what LR have asked us for'.

I also asked why LR didn't use the info they must already have on when delivery took place. His answer - 'They cant guarantee the accuracy of this info!'

So my advice is to take the call, make up a date which sits you within 30 and 65 days and lets see what questions they ask.

(PS - the caller id was 0208 300 3600)

nicam wrote:

I`ve just had a strange telephone call asking for me by name then " I`m told by Land Rover that you have a Freelander 2 - can I ask you a question, probably the only question about it?". I say "OK". He then says "On what date did you take delivery of your car? - Answer "29th March". He says "Thank you but I only want to survey owners who have had their cars between 30 & 65 days".
How bizarre. Perhaps they want the survey results before owners find out about the starting gremlins, etc.
Anyone else had the same call - and if you qualified for the rest of the survey, what did they want to know?