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![]() | Home > Technical > Lack of goodwill regarding Steering Fault |
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phil_wkl Member Since: 01 Mar 2008 Location: Sydney, NSW Posts: 369 ![]() ![]() |
My only suggestion would be contact LR UK customer services and explain to them your situation. I did for the B pillar wear issue as my local dealer didn't acknowledge it. They managed to contact my local dealer and basically sorted it for me. It did take a few weeks and some chasing but could be worth a phone call.
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jerry21 Member Since: 15 Sep 2010 Location: uk Posts: 4 ![]() |
hi, thanks , and yes they are offering some goodwill but my point is that this is clearly a fault they know about.
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Junior Member Since: 22 Feb 2010 Location: M6 Posts: 799 ![]() ![]() |
My 07 reg has recently developed heavy steering when setting off with a little (R/H) lock on, (intermittent and just for a second or so) are these the symptoms everyone else has experienced? |
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jerry21 Member Since: 15 Sep 2010 Location: uk Posts: 4 ![]() |
sounds ominous - i would get it checked. also the bulletin refers to VINs H000001-H150000, so you may want to check and if within this range it could be the afore mentioned fault. Let me know how you get on. Potential cost is around £900 to replace steering rack etc, unfortunately which results from a fault from a much smaller part. |
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xtattsbox Member Since: 26 Jan 2010 Location: Suffolk Posts: 413 ![]() ![]() ![]() |
Jerry21, I think that you are going to have a fight, but they are talking |
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jerry21 Member Since: 15 Sep 2010 Location: uk Posts: 4 ![]() |
thanks for your response and support and yes agreed the sale of goods act does does make them liable especially in this case.
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blinged freelander Member Since: 09 May 2010 Location: UK Posts: 122 ![]() |
Jerry, I see your point, but the reality is unless you want to chase LR round the garden for a year or two, your car needs the work done now. I'd take the 33% off and get it done. It's no good if you have an accident knowing the vehicle is faulty. You insurance could be void. |
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xtattsbox Member Since: 26 Jan 2010 Location: Suffolk Posts: 413 ![]() ![]() ![]() |
You are spot on, but the problem is, the dealer are legally obliged to sort the problem out. They rely on the fact that people either, don't want the hassle or don't fully understand their legal rights. The issue with this one is that the car was sold with the fault, there is a TSR for it, therefore it is recognised as such by Land rover and as such they are liable for the repair. If they say no, small claims court. Hi Darling, I'll be home in 10 mins. If I'm not back, please read this message again... |
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redlabel Member Since: 28 Feb 2010 Location: Tromsoe Posts: 396 ![]() ![]() ![]() |
b-pillar wear issue???? FL2, TD4 HSE The flaming Orange! |
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mcphersonstrut Member Since: 21 Jul 2009 Location: In the land of 2 wheel drive and 60mpg Posts: 2164 ![]() ![]() ![]() |
When you pull the seat belt out to fasten, the pulling action at an angle rubs the belt against the plastic surround as the belt comes out of the retaining hole - had mine done twice |
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mcphersonstrut Member Since: 21 Jul 2009 Location: In the land of 2 wheel drive and 60mpg Posts: 2164 ![]() ![]() ![]() |
Redlabel....this wear....aaahhh it's started to do it again |
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xtattsbox Member Since: 26 Jan 2010 Location: Suffolk Posts: 413 ![]() ![]() ![]() |
Mine does that!!
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Allan Member Since: 13 Mar 2008 Location: Bucks Posts: 58 ![]() ![]() ![]() |
Jerry
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blinged freelander Member Since: 09 May 2010 Location: UK Posts: 122 ![]() |
Xstatsbox, I agree, but it's more important to be legal and get the job done. You can always chase up the compo later.
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