Over the weekend I transferred large amounts of money from Barclays into an another banks ISA.

This morning I received a phone call on my mobile from Mohammed claiming to be from Barclays Fraud Team 02073656004.

Before answering his "security questions" I asked him to answer my security questions to prove he was bone fide. He refused. I blocked the number.

How do these crims know Ive transferred the money over the weekend?
This is the second time Ive met this sort of scam this year, both after moving large sums from accounts via on-line banking.

Seems to me on-line banking security is not very secure. Jules

I guess it’s like any other system, it’s only as strong as the weakest link

Perhaps it's not the bank, have you ensured you have a online and an anti virus system up and running when you transferred, might be an idea to run a malware check.
The interesting thing is that you received a phone call, if the transaction was done via the internet how did they access your phone number, was the transfer done with the phone and using a banking App?
The other explanation is that there is an employee at the bank passing your information on, the solution would lie in how the transfer was made. my PC is slightly to the right of Genghis
2012 HSE SD4 In Orkney Grey now gone, best car ever.

TV item this morning about QR codes being scammed. Seems you scan the code, you’re directed to the relevant company but then when payment is requested (such as for EV charging) you’re directed to the scammers site

Dartman the one wrote:

Perhaps it's not the bank, have you ensured you have a online and an anti virus system up and running when you transferred, might be an idea to run a malware check.
The interesting thing is that you received a phone call, if the transaction was done via the internet how did they access your phone number, was the transfer done with the phone and using a banking App?
The other explanation is that there is an employee at the bank passing your information on, the solution would lie in how the transfer was made.

It does appear to be a Barclays number.

I used to bank with Coop and they would regularly block transactions then call me on a withheld number and ask me "security" questions. They would refuse to give any other authentication and you had to call back on their normal phone number and sit in a queue for up to an hour to get your account unblocked. The initial "normal" call centre would have no knowledge of the previous call (and sometimes denied that the bank even had a fraud department) but you could with persistence eventually get back to the person who called you in the first place.

I presume you have called up Barclays to check?

Sidthecat wrote:

TV item this morning about QR codes being scammed. Seems you scan the code, you’re directed to the relevant company but then when payment is requested (such as for EV charging) you’re directed to the scammers site

QRcodes for quick and painless payments, what could possibly go wrong. Thanks for the update!

jules wrote:

Over the weekend I transferred large amounts of money from Barclays into an another banks ISA.

This morning I received a phone call on my mobile from Mohammed claiming to be from Barclays Fraud Team 02073656004.

Before answering his "security questions" I asked him to answer my security questions to prove he was bone fide. He refused. I blocked the number.

How do these crims know Ive transferred the money over the weekend?
This is the second time Ive met this sort of scam this year, both after moving large sums from accounts via on-line banking.

Seems to me on-line banking security is not very secure.

Jules, you do need the same protection on your phone despite using the App, the problem with with phone numbers displayed on mobiles is they can be anyone's, though you ring back the number by dialling it not returning it you will be connected to the real number, yes you can safely answer the his questions provided you do not give out any full pass numbers or passwords and be suspicious if you are passed on and the security question asks for different numbers or letters from the same passcode, you can ask to confirm using phone codes sent by e-mail or text. my PC is slightly to the right of Genghis
2012 HSE SD4 In Orkney Grey now gone, best car ever.

congoblue wrote:

It does appear to be a Barclays number.

I used to bank with Coop and they would regularly block transactions then call me on a withheld number and ask me "security" questions. They would refuse to give any other authentication and you had to call back on their normal phone number and sit in a queue for up to an hour to get your account unblocked. The initial "normal" call centre would have no knowledge of the previous call (and sometimes denied that the bank even had a fraud department) but you could with persistence eventually get back to the person who called you in the first place.

I presume you have called up Barclays to check?

The chap from Barclays Fraud Team says they have to keep changing their numbers because they get cloned. Jules

Co-op told me they phone using a withheld number because the calling number can be simulated very easily. I find it ridiculous that a genuine bank fraud dept calls you and tries to get you to verify who you are, but cannot provide a way for you to verify who they are.

Anyone remember the dial back scam when we were using dial up modems? I got my phone bill and discovered that my modem had been redirected to dial a premium rate number to access my ISP via an island off Africa called Sao Tome. That was a £90 call even though I had told BT not to allow any premium rate calls. Looks like it's going full circle. 3 x FL1 2 manual + 1 auto
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The main trouble I have with security checks, that the bank can spring on you, whilst in the queue paying with card, is that I cannot always remember what 'special' word I told which bank, etc.

I try to use unique usernames, passwords across money bearing accounts, and different email addresses. If it doesn't confuse the fraudsters, it definitely sometimes confuses me. FL2 XS SD4 Auto 2010 2012-2017 (21k - 91k miles) (MY2011)
FL2 Metropolis SD4 Auto 2014 2017- (16k - 77k+ miles) (MY2015)
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