An Australia couple who bought a new Range Rover Autobiography in 2015, which turned out to be a "catastrophic failure" (sic), have been awarded a refund (plus interest) of $283000 AUD . The biggest automotive refund in Oz history apparently. The couple are now seeking a further $134K AUD of legal costs - they had to be wealthy to contemplate taking JLR/Dealership to court I expect.

https://www.bay939.com.au/news/local-news/...car-dealer

Or if you prefer a more emotive narrative.

 Jules

Last edited by jules on 30th Oct 2018 10:25 am. Edited 1 time in total

One would think any car company would pull their finger out a lot earlier. One unhappy customer is not a good thing in the long run.

www.google.com.au/search?client=ms-android...:&ip=1 Procrastination, mankind's greatest labour saving device!

Acoustic insulation ARB TPMS 3xARB air compressors After cooler Air tank On-board OCD pressure air/water cleaning Additional 50L fuel Carpet in doors ABE 2x1kg Waeco 28L modified fridge Battery 4x26ah Solar 120w Victron MPPT 100/20 DC-DC 18amps 175amp jumper plug Awning 6x255/60R18

I cant imagine its done JLR's image in Oz any good. Not that many people by them anyway - certainly not outside the urban centres. My daughter lives 3 hours drive east of Melbourne and you hardly ever see a JLR vehicle in her area. Jules

https://m.drive.com.au/motor-news/mazda-an...19946.html

JLRA and JLR could learn a thing or two about customer service from this...Mazda!

Hence why my vehicle will never see a JLR dealer for servicing now or in the future which has been totally fault free. MY15
Tyre Pressure Monitoring System (TPMS)
Surround Camera System
InControl Apps soon to be replaced with CarPlay (WIP)
Meridian Premium Surround Sound
Digital Audio Broadcast
Timed Climate
Cruise ECO Data
Follow Me Home Reverse
Extra Features Menu
Picture In Motion
4x4i screen (WIP)
Digital Broadcast TV
Meridian Rear Media with WIFI
Factory Powered Tailgate
Blind Spot Monitoring (BSM)
Reverse Cross Traffic Alert (RCTA)
Electrochromatic Wing Mirrors (WIP)

They got almost $50k more than they paid for the car and still looking for an extra $134k in legal costs. 21MY Defender 90 S 3.0 D200

Probably to cover cost of borrowing money (or lost interest on savings) & insurance over this period. Procrastination, mankind's greatest labour saving device!

Acoustic insulation ARB TPMS 3xARB air compressors After cooler Air tank On-board OCD pressure air/water cleaning Additional 50L fuel Carpet in doors ABE 2x1kg Waeco 28L modified fridge Battery 4x26ah Solar 120w Victron MPPT 100/20 DC-DC 18amps 175amp jumper plug Awning 6x255/60R18

Is the phrase punitive damages?

Realistically if the car was obviously a lemon and LR (through the dealer) refused to admit that the car wasn't of merchantable quality (or whatever the Australian equivalent is) then they should be made to pay for the trouble/distress they have caused, and then pay even more to teach them not to do it again. The unfortunate thing is if LR refuse to honour the warranty, then the dealer is left holding the baby, so win/win as far as LR is concerned.

In The UK it can be fairly straightforward to reject a car (look at the DS forum - lots have) that is not fit for purpose, not sure that the Australians have the same level of customer protection. Tangiers Orange - gone, missing her
Replaced by Ewok what a mistake - now a happy Disco Sport owner

I’m having a battle with LR at the moment myself. Wonder if I can claim for stress? 21MY Defender 90 S 3.0 D200

Reliability is circling the dunny https://autoexpert.com.au/posts/dogs-lemon...uy-in-2016

'They have the world’s dodgiest dual-clutch-style auto transmission. Worse even than Volkswagen’s. Each unit has been personally cursed by satan himself.'


https://autoexpert.com.au/posts/ultimate-l...uy-in-2019 Procrastination, mankind's greatest labour saving device!

Acoustic insulation ARB TPMS 3xARB air compressors After cooler Air tank On-board OCD pressure air/water cleaning Additional 50L fuel Carpet in doors ABE 2x1kg Waeco 28L modified fridge Battery 4x26ah Solar 120w Victron MPPT 100/20 DC-DC 18amps 175amp jumper plug Awning 6x255/60R18

I didn’t think LR used dual clutch gearbox’s thought they were all torque converter  21MY Defender 90 S 3.0 D200

I believe that was referring to Ford not LR, LR problem was low score on crash test for the Ewok my PC is slightly to the right of Genghis
2012 HSE SD4 In Orkney Grey now gone, best car ever.

j77 wrote:

I didn’t think LR used dual clutch gearbox’s thought they were all torque converter