I’ve been with BT for years and years and every year the price of the broadband goes up and I need to fight with them to keep the increase within reason.
It’s that time of year again and I wasn’t looking forward to the “fight”. Within 2 minuets of calling them a British woman answered, went through all the options re reduce speed etc , I said I was happy with the speed I’m getting (67mb) . She said I’m paying £31.50 pm for my broadband, she said that she could do it as a loyalty for £24 for the exact same thing . I nearly fell off my chair.
I know BT get a bad press but tbh this was a breeze, hats off to them. Do it now ! Your a long time dead !!

perhaps you should think about changing your provider. Plusnet have an online deal at the moment. Unlimited fibre extra (up to 70mb) including line rental for £27.50 pm. Ive been with PN for years now, although BT now own them they are really good. Fist class customer support etc. Take alook www.plus.net

I looked at PN but when you take everything into account there wasn’t much difference at the £30 mark , with this bt deal PN are 50p cheaper . I don’t need to contact people about an email address change Do it now ! Your a long time dead !!

i did the BT to PN and back to BT previosly

Every issue i had with PN, had to be put to BT to fix, and i got released from the contract and was BT customer for years after, only moved as Virgin came Former Mod/Member, with the most post & Chicken George Arch nemesis

Are people getting the advertised speed

Zen internet get high satisfaction ratings, no idea if it’s the greatest deal since sliced bread but in many years being a customer it just works and no constant hike in prices. Worth checking out

Only downside maybe is it’s a Lancashire company so I have had to sell my soul.  FL2 MY10 TD4 GS traded in at 2 years
FL2 MY13 TD4 GS Current

I Like Chips wrote:

Are people getting the advertised speed

I get in excess of the 100M virgin are contracted to provide. Never really had an issue with VM

Dorset village 14Mb which is more than adequate for us. My family in North Devon however, averages around 2Mb/sec and the broadband line to the milking robots gets around 5Mb on a good day from the same telegraph pole (yes the cows get faster wifi). All with BT 3 x FL1 2 manual + 1 auto
5 x FL2 4 manual + 1 auto
Now Discovery Sport P250 MHEV SE

broadband speed varies enormously depending on your location, someone in an urban well populated area will invariably have a higher speed than someone who lives in a rural area.

the physical make up and length of cables dictate performance.

I would always stick to BT, they are the experts with the best trained and experienced staff..

unfortunately like most British companies they are being strangled by the government, so are limited in what services they can give us and at what price.

Iain

Have been with BT for many years but got fed up with being ripped off with increases at renewal so looked around & was going to go Plus Net if BT didn't offer any loyalty discount. Called BT & got told no deal so asked why new customers could get same unlimited service as me but for less than half what I was being asked to pay? Was told it was all about hitting targets for new customers... Asked if if could take out a new contract & told 'off record' yes I could so went online & did new contract then cancelled old contract & asked to take over line at my address. Got a letter from BT saying a new customer wanted to take my line over so confirmed OK & on designated date all changed. Initially had a new phone number allocated but made a request to keep old number & next day it was reassigned.