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Home > Dealership & Sponsor Feedback > Charles Hurst Park Royal Best Dealer in the South |
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Lookers Park Royal Member Since: 11 Dec 2007 Location: London Posts: 607 |
Thanks very much for the feedback Ms Bumble Bee, and may I say that it was a pleasure (and quite fun) to deal with you too. Glad to know that you are enjoying the new Freelander, which will, I'm sure, give you many miles of smiles!!
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27th Oct 2008 12:03 pm |
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snappa Member Since: 16 Apr 2008 Location: Watching C-beams near the Tanhauser Gate Posts: 1633 |
James any chance you could arrange a seminar on how to deal with customers before during and after the sale of their land rover, at other land rover dealers so often bemoaned on this site??
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27th Oct 2008 3:24 pm |
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chicken george Member Since: 05 Dec 2007 Location: N. Yorks Posts: 13291 |
Its always nice to hear of good dealers/service however I will not believe any of this until James gives me 25% discount At work
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27th Oct 2008 3:31 pm |
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christian138 Member Since: 31 Jul 2008 Location: Peterborough Posts: 946 |
Methinks that Ms Bumblebee is a pretty young thing that wafted through Park Royal like a breath of fresh air, her perfume intoxicating the male staff with every step she took. so of course they were falling over themselves to give top notch customer service.
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27th Oct 2008 4:13 pm |
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Lookers Park Royal Member Since: 11 Dec 2007 Location: London Posts: 607 |
Christian - Suspicious old git! We didn't get to meet until the day of collection on Saturday........ Everything was done via email, phone, fax and post until that point as Ms Bumble Bee is certainly a busy-bee!
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27th Oct 2008 4:30 pm |
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Ms Bumble Bee Member Since: 22 Sep 2008 Location: Surrey Posts: 23 |
HAhahahahaha... love it.... i actually walked in saw my car and hugged it...LOOOOOOOL... the guys were awesome. I don't know if they had sold to anyone as young as me before, but maybe because of that they did take care to make sure i was getting the right car. It was great to finally meet James after all the emails ( over 100!), phone calls and faxes. it was great though because i was so busy James was hard working away updating me which meant i didn't even have to call him to ask him to update me. He was even patient when i missed my 1st appointment to meet him and Matthew and also had to work the Saturday i was ordering my car because something came up. They really did make my dream come true, all my hard work has paid of and i'm glade that they were part of it. I honestly can say i don't think i will trust any other dealer with my car, which is why CHPR will always be my 1st port of cal |
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27th Oct 2008 7:33 pm |
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snappa Member Since: 16 Apr 2008 Location: Watching C-beams near the Tanhauser Gate Posts: 1633 |
The thing is, we are all sensible people.
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27th Oct 2008 8:29 pm |
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snappa Member Since: 16 Apr 2008 Location: Watching C-beams near the Tanhauser Gate Posts: 1633 |
PS I will take those defender mats with the front passenger one missing, my missus won't allow me in the car anyway.... |
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27th Oct 2008 8:31 pm |
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Ms Bumble Bee Member Since: 22 Sep 2008 Location: Surrey Posts: 23 |
Snappa i agree with you.. To me customer service means more then selling units. And real car dealers know this. if you sell a car to some one and give them great customer service they will tell the world they will scream and shout about what a great deal they got and how great of a dealer you are making your friends think wow if he/she got great service and a brilliant car this dealer must be good ad they will go to them and their friends, friends, friends, friends. Or if you do like other dealerships **cough Hunters cough** and tell people that you are only interested in selling units and talk to people's partners instead of the actual car buyers. you will never hear from that person again. why would you buy a car from someone who doesn't care about you and your needs?! If they don't care about you and your needs do you really think that they would even care about your car if it has issues after purchase. this is exactly the reason why i avoid these people like the plague.. and even when i showed no interest what so every they are still calling me asking me........ hellllllloooooooo.... i haven't returned one of your calls. the answer to you question would be noooooooooooooooooo |
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27th Oct 2008 8:50 pm |
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chicken george Member Since: 05 Dec 2007 Location: N. Yorks Posts: 13291 |
My dealer treats me well maybe because I'm not a roaring drunk At work At home "I can't always believe facts I read on the web" - Charles Dickens winner by default of the tractor vs caravan race |
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27th Oct 2008 9:11 pm |
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snappa Member Since: 16 Apr 2008 Location: Watching C-beams near the Tanhauser Gate Posts: 1633 |
More likely he is afraid you will deposit 5 tons of steaming dung outside his forecourt like every other off farmer does |
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27th Oct 2008 10:09 pm |
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