My wife recently had an MOT done at KwikFit (£30). It passed OK with no problems but they couldn't print anything off as their printer was broken. They promised to send it on later. After a couple of weeks with nothing arriving she dropped in again and this time they gave another excuse. The next day we had an email saying "how did you enjoy your recent experience at KwikFIt etc" she sent a response saying it was OK but pity about the paperwork.

That evening a bunch of flowers appeared on our doorstep complete with MOT documentation. We were out when it was delivered but there was also a message of apology on the phone. Anyone else had this sort of treatment?

 3 x FL1 2 manual + 1 auto
5 x FL2 4 manual + 1 auto
Now Discovery Sport P250 MHEV SE

Nice.

it is so easy for a company to make a big impression when things dont go quite right. Usually, they leave a big negative impression and are happy enough to leave it at that. A simple and inexpensive gesture like this can be a great way of turning a negative into a positive and keep you going back to them.

Nice to see a company like KwikFit doing something like this.

Nice for your wife too.



Chrys FL2 HSE Lux 2011 SD4 Gallway Green.
Fiesta 2014 Ttanium x 1.0 ecoboost - Fantastic 125 bhp 1.0l 3 cylinder turbo!
1976 Triumph Spitfire. Owned for 25 years Fully restored, magazine features - not quite standard
1985 Toyota MR2 MK1a. The oldest surviving example in the UK and one of only 5 left in 8B8 Blue

Wonder what they would send a bloke in the same situation?

A pineapple! Procrastination, mankind's greatest labour saving device!

Acoustic insulation ARB TPMS 3xARB air compressors After cooler Air tank On-board OCD pressure air/water cleaning Additional 50L fuel Carpet in doors ABE 2x1kg Waeco 28L modified fridge Battery 4x26ah Solar 120w Victron MPPT 100/20 DC-DC 18amps 175amp jumper plug Awning 6x255/60R18

I had an issue with a different car than the FL2, and the local garage could not sort it. Popped into Quickfit in Colne and they popped the car up, undid the exhaust brackets and sorted a kink in the setup to stop the banging.

OK, how much do I owe you.

Nothing, mate have a nice day.

So I cant say anything negative either.

Actually my daughter had the same experience at KwikFit Canterbury, she went in with a rattle, they put the car on the ramp and even drove it round the block then sorted it. Same again, no charge. We have had one car fail MOT with broken springs and it was genuine, I replaced them myself and they passed it without question. Sounds like they have a strategy of building up trust in their brand. 3 x FL1 2 manual + 1 auto
5 x FL2 4 manual + 1 auto
Now Discovery Sport P250 MHEV SE

Think I may start using them for my MOT. I have a garage that I have used for year, but its 30 miles away and is on demand so a long wait can be possible.

Used them for a puncture repair, they did it and rebalanced the wheel, said its ok no charge, just remember us when you need some new tyres.

yahoo2u2 wrote:

Think I may start using them for my MOT. I have a garage that I have used for year, but its 30 miles away and is on demand so a long wait can be possible.

never heard of one of these?

Daughter in law uses one of these, good value but their recommended repairer is on the wrong side of s , the guy I use takes the car to local garage for MOT ,the tester has his car maintained by my guy, Morris 1000 convertible my PC is slightly to the right of Genghis
2012 HSE SD4 In Orkney Grey now gone, best car ever.

Council MOT http://www.money.co.uk/guides/council-mot-...ee-mot.htm
I've never used one myself, as a local place was decent & don't make up work needed. SD4 HSE Lux Orkney Grey,Full size spare tyre,Ugly kid glass.

Theres a council one near me, its where they test the dustbin lorries, find out where your local bin lorries go and they probably have a MOT ramp there to??

dorsetfreelander wrote:

That evening a bunch of flowers appeared on our doorstep complete with MOT documentation.

Is she having an affair with a Kwik-Fit Fit Fitter?

Theyre known as A Kwik Kiss Fit Fitter