I dealt primarily with James Tayler by e-mail/telephone over the last two months and really enjoyed it. He put my mind at ease over my concerns, not the least of which was the fact that the dealership is in London and I live in Blackpool! The car and the deal were right for us though, and everything was laid out straight forward and easy to understand - no gimmicks, no pressure.

Unfortunately James couldn't be there yesterday when I picked up 'my baby' so we dealt with a chap called Russell Conway-Lye. He showed us how it all worked, explained everything in a clear and nice manner and I can honestly say that it has been a pleasure doing business. I've had contact today and they have assured me that they will ring me next week to see if everything is OK.

Very impressed by these guys. I hope the car can live up to this standard!

Pete S. wrote:

I can honestly say that it has been a pleasure doing business. I've had contact today and they have assured me that they will ring me next week to see if everything is OK.

Avtur
Much in line with my dealership experience over here in Belgium - i.e. totally crap. It was bloody hard work trying to buy the car and even harder getting them to deliver it . All in all a very disappointing experience only softend by the fact that my car , so far, has been great. I hope I never have to go back to that dealer . I will try and find a different one to do the servicing. really amazing how a 'service company ' can score such an own goal.
How many people have you told your story to that will now also not be visiting that dealer. they really are so stupid aren't they

Avtur - sorry to hear about that.

For us, this was a massive thing to do so I had to feel right about it. James and Russell were excellent and made the whole experience a really good one. We stayed at my daughter's in Sale on the Wed night (son took us over), got the metro(£2.70 ea.) to Piccadilly station; Virgin train (£7 ea. through Trainline.com) to Euston; then tube to Park Royal (£4.00ea.). So, the whole journey cost us £27.40 and ran like clockwork which always helps. The car had a full tank of diesel thrown in so we had no expenses going home either. As I said, it was just one terrific day. You can only recommend on your own experience but from my dealings with Charles Hurst I'd say consider them despite the distance.

I even worked a Land Rover umbrella into the deal!!!

Pete,

Glad to hear that all went well in my absence and that you are pleased with the car! You'll have to send some pictures from 'The Lakes' when you get back!!

Avtur,

I apologise as it sounds as though we 'dropped the ball' with regard to your particular purchase. Reading your comments, it was certainly something that fell below my radar at the time. It is fair to say that we have made some positive personnel changes since we bought the dealership just over a year ago, therfore hopefully your experience will not be repeated. If you would like to PM or email me at jamestayler@charleshurstgroup.co.uk then I would be happy to discuss in more detail exactly what happened.

Regards,

James

Charles Hurst Park Royal wrote:

Pete,

Glad to hear that all went well in my absence and that you are pleased with the car! You'll have to send some pictures from 'The Lakes' when you get back!!

Avtur,

I apologise as it sounds as though we 'dropped the ball' with regard to your particular purchase. Reading your comments, it was certainly something that fell below my radar at the time. It is fair to say that we have made some positive personnel changes since we bought the dealership just over a year ago, therfore hopefully your experience will not be repeated. If you would like to PM or email me at jamestayler@charleshurstgroup.co.uk then I would be happy to discuss in more detail exactly what happened.

Regards,

James

Hi James,

Thanks for the reply, I think there might be a misunderstanding here which I'd better put right. If I understand your reply correctly you've taken it that my comments were directed at your business. Just for the record and to be completely clear my comments do NOT relate to your business. I bought my car from a dealer in South Manchester (whose name relates to bonfire night and a fish )

Sounds like Pete's comments regarding your servcice are an excellent testamonial, well done to you.

Avtur.

"whose name relates to bonfire night and a fish" .... rocket halibut? never heard of them  At work
At home

"I can't always believe facts I read on the web" - Charles Dickens

winner by default of the tractor vs caravan race

chicken george wrote:

"whose name relates to bonfire night and a fish" .... rocket halibut? never heard of them

Banger Trout you mean  2007 Freelander 2 HSE TD4 Manual with Premium Pack & Moonroof.
Stornoway Grey with Ebony Black Pleather, Clear Indicators, Body Side Mouldings etc.

i thought he meant "Sparkler & Haddock LR" Former Mod/Member, with the most post & Chicken George Arch nemesis

Avtur,

It did look as though it related to us, but I'm pleased to hear it wasn't us!

If you're ever this way then we'd be glad to look after you.

James