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Lurcher



Member Since: 08 Feb 2013
Location: Stalybridge
Posts: 398

United Kingdom 2014 Freelander 2 TD4_e GS Manual Orkney Grey
LR Extended Warranty

Just had the note from LR inviting me to extend warranty from March , 」640 or 」790 with LR Assist , anyone any knowledge of comparable cover maybe a bit cheaper .
As far as I can see the LR Assist is AA Breakdown cover + hire car , I can get breakdown cover minus the hire car for 」45 .

Post #216764 13th Feb 2014 10:56 am
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wizking



Member Since: 18 Mar 2010
Location: Around
Posts: 1848

England 2013 Freelander 2 SD4 XS Auto Indus Silver

A lot of guys on RRS seem to have got some deals with Warranty Direct. They have even dictated their preferred level of cover with wear and tear etc. it seems you have to spend a bit of time talking with them and haggling the deal but might be worth your effort. Thumbs Up

Post #216773 13th Feb 2014 11:29 am
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npinks



Member Since: 28 Jun 2007
Location: Ls25
Posts: 20090

United Kingdom 

i have gone with the LR Approved Used Warranty with Breakdown for the last couple of years, it might be 」79 per month, over 10 months, but you can cancell it at any time, if you sell the car.

I also have had my moneys worth from the years policy also, getting repairs done and also the MOT failure cover they provide too. (」50 xs on MOT part)

On one occassion needing a loan car, via enterprise, which you won't get like for like, I got a brand new VW Passat

I was going to head to Warranty Direct to haggle with them, this year as the LR Select Warranty is not upto scratch, but i read the other day that they now cover upto 7 Years, hopefully i can maintain my LRAUW Smile

Post #216779 13th Feb 2014 11:53 am
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Aussie Battler



Member Since: 17 Apr 2013
Location: Apsley
Posts: 93

Australia 2009 Freelander 2 TD4 SE Auto Stornoway Grey

Lurcher
just prior to my warranty running out I received a call fron L/R Australia informing me of the the fact and suggesting that I purchase the L/R extended warranty . As I work fifo I phoned the Missus and sent her into the local L/R dealer who is really a mitsubishi dealer to get a copy of the details and pricing. When i got home she had a price of about $3000 for 3 years from an australian warranty company and no policy details and was told to look the up on the web for policy details on what was coversd and how it would be repaired . So off I go and look them up and find pages and pages of complaints before I even got to their site . The complaints had a theme of they chose the repairer and when the vechicle was in pieces they found that the problem was not covered by their warranty .this was for all makes of cars not just Landrovers .In the meantime I had done a bit of research and found the L/R extended warranty that is underwritten by allianz and is exactly the same as original warranty except for the distance covered under the remote paragraph which is much less than L/Rs but LRA will upon application cover the difference . So I sent the Missus in again armed with all this info and while walking across the show room there was a brochoure in the rack on L/R assured extended warranty ,picked it up went to the sales rep that She had spoken to before and told them that We were not interested in the generic warranty but wanted to know more about thr L/R policy,blank look dont understand what you want was the reaction so the brochoure was waved under their nose .After a bit more ginning about purchased 2 years and up to 300k warranty that was quoted at $3500 but when submitted to LRA came back less than $2500. have not needed it yet but felt more comfortable for having it
Doug

Post #216785 13th Feb 2014 12:04 pm
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ebygum32



Member Since: 05 Oct 2010
Location: Leeds/London
Posts: 220

United Kingdom 2007 Freelander 2 TD4 GS Manual Stornoway Grey

Swmbo has Warranty Direct on her 57 plate, if you go online for a quote usually comes in around 」650-700. Wait a few days and they give you a ring, I haggled down to 」450 」112.50 x 4 months interest free plus also pushed for air con cover, no betterment ( that's the big one as some of there policies depending on how old the car is expect you to pay a percentage of the costs but no betterment means they pay 100% of the claim minus the 」50 excess). Also got something else thrown in but cannot remember what. Have a look on there website as they list all there policies and see which one they are most likely to offer you, mileage and age dependent. Do this before they phone you then you have a better understanding of the policy. Don't take the first offer over the phone when an adviser speaks to you they will start high, it's all about your haggling skills and having a price you want to pay.

We have had her policy about five months now and just claimed for a new rear diff (」1100) no questions asked. All they require is a vat registered service within the first 1000 miles and keep upto date with them. Does not have to be a dealer just a vat registered garage. They will explain this when you chat to them.

When you claim you have to provide a receipt, claim form, last service invoice and mot. Most garages will ask for money from you as they don't like trying to claim off the warranty company, so you have to stump up the cash first then claim it back off warranty company. They usually pay within 10 working days when all info been sent to them. You have to get claim authorised before work is carried out, usually they contact the garage with an authorisation number.

Had warranty direct on my D3 for passed 3 years and I am in credit about 」1500 with what it cost me and the claims I have had.

Just read the small print as to what is and is not covered. Thumbs Up

Post #216817 13th Feb 2014 8:45 pm
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Lurcher



Member Since: 08 Feb 2013
Location: Stalybridge
Posts: 398

United Kingdom 2014 Freelander 2 TD4_e GS Manual Orkney Grey

Thanks for the replies and advice Thumbs Up

Post #216820 13th Feb 2014 9:02 pm
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graemehunter



Member Since: 23 Jan 2007
Location: Glasgow
Posts: 37

United Kingdom 2009 Freelander 2 TD4 HSE Auto Santorini Black

I had to call Landrover assistance over Christmas to fix the car after the turbo blew a hose.
they were appalling. i was told i had no cover, & that i hadn't renewed & when i told the girl that i must have cover
as it was due for renewal in january for 」600 ish was told that it was nonsense as it would cost much more than 」 1000.
i had to leave the car full of over 」40,000 of kit, walk 5 miles home, dig out the paperwork, phone them back ( where same girl was still being arsey)
contact warranty people who confirmed i was covered, phone dealer who confirmed i was covered, sent assistance, had car recovered, loaned car provided & repair completed.
funnily enough Land Rover never sent out a questionnaire to ask how happy i was with contact !
i'm gutted, i've had 7 Land Rovers & this is making me look at other brands for the 1st time in years.
the girls at Taggarts service in Motherwell have been brilliant, but this warranty nonsense has pushed me over the edge.
on the plus side I had my tailgate switch fixed for nothing after it opened on the M6.
Audi or Infiniti ?

Post #216848 13th Feb 2014 11:31 pm
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graemehunter



Member Since: 23 Jan 2007
Location: Glasgow
Posts: 37

United Kingdom 2009 Freelander 2 TD4 HSE Auto Santorini Black

although I was still quoted 」 450 to fix the AM radio which chucked it last year, TF for DAB !

Post #216849 14th Feb 2014 12:04 am
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Badger1970



Member Since: 21 Sep 2012
Location: Southam, Warwickshire
Posts: 1372

United Kingdom 2013 Freelander 2 SD4 HSE Lux Auto Baltic Blue

I hope that you put a formal complaint in to LRCS afterwards Graeme? This is the sort of thing that they NEED to know about....if you don't bring it to their attention, then they will never know, and subsequently, others will receive the same sort of treatment that you suffered. Did the arsey girl apologise for her attitude once you had proved you were covered? If not, why not? Foraging near Gaydon....
覧覧覧覧覧覧覧
MY13 HSE Lux SD4, Baltic Blue - current, 30,000> miles without fault
MY12 HSE 2.2 SD4, Sumatra Black - gone after 10 months/43,000 fault-free miles

Post #216855 14th Feb 2014 8:48 am
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Legoman



Member Since: 04 Nov 2012
Location: UK
Posts: 319

United Kingdom 

I'd go for AA breakdown cover and warranty. It's not a coverall, but it will take the sting out of most claims.

A FL breakdown, at home, relay, but minus the replacement car, but including the warranty was 」171. If you buy it via topcashback referral site, you get 」60 back in 6 months.

Post #216857 14th Feb 2014 9:15 am
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dunkley201



Member Since: 09 Jul 2011
Location: Lincolnshire
Posts: 2739

United Kingdom 2010 Freelander 2 TD4 HSE Auto Stornoway Grey

Legoman - but that AA cover is for only 」500 per claim, parts and labour. That is easily exceeded with a major component failure. The LR warranty covers 」3,000 per claim I believe. 10MY (Sept 09) TD4 HSE Auto in Stornoway Grey (Now Gone)

08 FL2 TD4 SE Manual in Rimini Red (Now Gone)

Post #216920 14th Feb 2014 3:13 pm
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Legoman



Member Since: 04 Nov 2012
Location: UK
Posts: 319

United Kingdom 

Yep totally right, but 」500 will cover most stuff. As with any insurance, it's the risks you take that any policy will actually cover you, irrespective of the amount. Thumbs Up

Post #216927 14th Feb 2014 3:48 pm
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Past master



Member Since: 30 Jun 2010
Location: Isle of Ely
Posts: 2710

United Kingdom 

At present I have the 3-year standard warranty, but on the last FR2 I took out the extended warranty. Had a few small claims but didn't get my money back, however I thought it was worth it for peace of mind, as some repairs can be very expensive. Less sure about the LR Assistance - it used to be very good, helpful people and comprehensive, but then (about 8 years ago I suppose) it went downhill very quickly and I opted out. Haven't needed recovery (hooray!) recently, except for once with flat battery, and then Green Flag were excellent.
Advantage of the LR extended warranty is that the dealer will check whether it's covered, and may well argue the case for you if not, then go ahead and repair with no hassle.

Post #216943 14th Feb 2014 6:14 pm
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Bifterx



Member Since: 02 Sep 2013
Location: Malmesbury
Posts: 40

United Kingdom 2007 Freelander 2 TD4 SE Manual Sumatra Black

Hi Lurcher

heres my experience of Warranty Direct vs LR - my WD experience was dire...

Bifterx wrote:
Just to add my experience with Warrantee Direct.

We had a Warrantee Direct top of the range option on our D3 which ended up being about 575 quid (LR warrantee was about 700 from memory) - and on a D3 you REALLY want a extended warrantee!

but dealing with WD is a NIGHTMARE - they try to squirm out of every single claim, we had to sooo careful how things were described on the phone, they would ask leading questions of the workshop engineers, if a part didn't meet exactly the description in the booklet the claim was not authorised etc

On two separate occasions when enquiring about a repair before taking it in, the call handler would confirm it was a covered part but when work was done - denied it was covered - luckily all calls are recorded so we asked to speak to supervisor and review the call recordings - hey presto, covered part. So yeah, not good.

On renewal went with an LR warrantee (with Guy Salmon) - wow, what a difference, just the whole experience of the LR warrantee is just excellent - you know exactly where you are with things - no quibbling. Very good so worth the extra 120 quid.

Ive just taken out an LR one on a 07 SE FL2 as well for 520 quid, so I'll see how that goes.

We may have just had a unique bad experience with WD but reading forums, not that unique.

Good luck!

Post #217203 17th Feb 2014 2:42 pm
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Lurcher



Member Since: 08 Feb 2013
Location: Stalybridge
Posts: 398

United Kingdom 2014 Freelander 2 TD4_e GS Manual Orkney Grey

Thanks for the advice Bifterx Thumbs Up

Post #217208 17th Feb 2014 3:24 pm
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